IT Helpdesk Lead

Job Title: IT Helpdesk Lead

Location: Centennial, CO (hybrid) 

Company Overview:

Iontra is a Denver, Colorado-based technology company revolutionizing the electrification movement by creating innovative charge-control solutions. We are reinventing the way batteries are charged to unlock their untapped performance. To us, batteries are more than just power sources. They’re the enablers of innovation and key to accelerating electrification adoption, and we’re proud to be leading the charge. Our third-party validated charge-control solution improves battery performance metrics, such as charge speed and cycle life, by 2x to 4x, no matter the size or complexity of the product.

Role Summary:

As our IT Helpdesk Lead, you’ll partner with our IT Manager to help us accomplish our ambitious goals by maintaining high SLA levels, working closely with our internal users, building client operating systems, and managing our helpdesk platform tickets. You’ll provide unforgettable support and technical troubleshooting to the Iontra team during standard working hours. This is a full-time role located in our Centennial, CO office in a fast-paced startup environment. 

Salary Range: $65k-$75k (salary is based on education, experience, skillset, and market value). 

What You’ll Be Doing:

• Provide excellent IT support to more than 150 employees
• Own the helpdesk ticket queue, user administration, end-user security, hardware management and any other IT related items
• Troubleshoot MAC, Ubuntu, and Windows systems, printers, basic LAN and WAN connections and mobile devices
• Support the new hire onboarding process by preparing all IT systems; build, upgrade and maintain workstations for support of Tier I/II business applications
• Maintain asset management across the organization
• Partner with departments across the organization for IT needs and other IT engineers on organizational technical initiatives

You’ll Need These Qualifications:

• Bachelor’s degree in computer science, computer systems/networking, or similar field
• 3+ years of well-rounded agnostic IT experience
• Experience with Microsoft 365, Azure, MS Teams Rooms + Intune Management, Windows OS, Mac OS, Intune/Autopilot, and Windows Defender
• Windows PowerShell / CMD commands used for Client OS troubleshooting
• Demonstrated experience managing a fleet of laptops and related peripherals
• Demonstrated experience managing a growing environment
• Ability to multitask between end-user remote support, helpdesk queue, and in-office technology needs
• Fantastic record keeping; keeping SOPs updated, and IT KB’s current and accurate
• A passion for technology and customer service
• A desire to answer questions and solve technical problems

Desired Qualifications:

• Microsoft Azure experience + Intune management
• Industry specific certifications: ITIL Foundation, MCE, CompTIA Network + or A+

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long-Term Disability
• Paid Time Off (Vacation, Sick & Holidays)
• 401(k) Retirement Plan plus company match
• Company Shares Plan

You’ll love this job if you:

• Are driven to be part of a team doing big things to help our planet
• Aspire to work with a successful veteran startup management team
• Are a self-starter and always find ways to get your work done and help team members
• Are an organized, detail-oriented person being very good at time management
• Are determined and resilient to keep things moving forward at a startup pace
• Are assertive and able to influence and partner with the team to get things done
• Enjoy new challenges and change

Iontra has an equal employment opportunity (EEO) policy that provides that no applicant or staff member will be discriminated against on the basis of gender, race, color, age, religion, marital status, pregnancy, veteran status, national origin, disability, or sexual orientation.