Salesforce QA Analyst

4 weeks ago

Lansing, United States GSK Solutions Full time
Job DescriptionJob Description

Job Title: Salesforce QA Analyst (Hybrid Onsite - Locals Only)

Location: Lansing, MI

Duration: 12+ Months

Pay Rate: $65/hr

Submissions deadline on 5/15 at 10AM EST.
Interviews: MS Teams video interview with camera ON.

Job Description:

As a Salesforce/CRM Tester, you'll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget.

Responsibilities for this position include but are not limited to:

Work in an agile environment and understand agile methodologies.

Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.

Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.

Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.

Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.

Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.

Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.

Identify automation framework and make recommendations for improvements.

Familiarity with testing salesforce service cloud, including web services and Rest API,

SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.

Collaborate with developers to ensure testing results meet performance and scalability requirements.

Develops and writes automated test scripts and plans to ensure that software functions as expected.

Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.

Knowledge of quality assurance methodologies and automation testing tools.

Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.

Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.

The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines.

Ability to effectively transfer knowledge and flex according to the situation.

Excellent written and verbal communication skills.

Facilitation and problem-solving skills.

Salesforce Testing

Strong knowledge and working experience in Service Cloud and Experience Cloud.

Participation in each phase of full Salesforce lifecycle implementations.

In-depth understanding of the capabilities and constraints of Salesforce.

Understanding of Salesforce Production and Sandboxes.

Analyze the impact of new solutions/enhancements and run appropriate regression

testing.

Azure DevOps for QA Tester

Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps.

Ensure full traceability between test scripts, results, and client requirements.

Maintain and enhance existing test scripts.

Azure DevOps experience with Prepare Test Suites.

Qualifications

Salesforce QA/testing: 6 years (Required).

Salesforce Service Cloud: 4 years (Required).

Azure DevOps Test Suite: 4 years (Required).

Nice in-contact Testing: 4 years (Preferred/Optional).

SQL: 1 year (Preferred/Optional).

Selenium/Test Automation or other Test automation tools: 1 year (Preferred).

Experience in State of Michigan Processes and guidelines (Preferred).

Should have Salesforce object knowledge such as flows, AppExchange packages,

Lightning, Apex, and Significant QA Experience. This can come either in the form ofreal- experience or actual hands-on background with Salesforce.

Knowledge of testing/QA best practices

Ability to create and utilize test scripts.

Clear and concise communication skills required.

Top Skills & Years of Experience Required:

Salesforce QA/testing: 6 years (Required).

Salesforce Service Cloud: 4 years (Required).

Azure DevOps Test Suite: 4 years (Required

Recruiter Details:

Recruiter Name: Prem at gsksolutions dot com

Contact Number: Two eight one-seven six nine-one two six four

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.

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