eLation Financials Support Specialist

2 weeks ago

Mitchell, United States Innovative Systems LLC Full time
Job DescriptionJob Description

Innovative Systems is currently seeking applicants for a eLation Financials Specialist to join our talented team.

This position is located in Mitchell, SD.

Remote work will be considered for the right candidate with eLation Financials experience.

This position reports to the eLations Financials Support Manager. It is a full time scheduled based on a 40-hour work week with availability between 8am to 5pm CST.

Travel is required with this position, both to Mitchell, SD and to our client sites.

Having an accounting or financial software experience and/or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client's software-related inquiries.

When you are part of the eLation Financials team, you will:

  • Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email and a ticketing system.
  • Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs.
  • Train clients on functionality within the software.
  • Troubleshoot technical issues, and provide step-by-step guidance for issue resolution.
  • Understand clients’ accounting processes and offer insights on utilizing the software for optimal results.
  • Collaborate with the development team to escalate and prioritize complex technical issues.
  • Document and track client interactions and resolutions in our ticketing system.
  • Create support documentation, knowledge base articles and video tutorials.

These are skills that we are looking for in our ideal candidate:

  • Bachelor’s degree in Accounting, Finance, Business or related field or equivalent experience.
  • Strong foundational knowledge of accounting principles and practices.
  • Basic to intermediate technical skills, with the ability to troubleshoot software-related issues
  • Excellent communication skills, both written and verbal.
  • Customer-centric attitude with a focus on delivering exceptional customer support.
  • Strong organizational skills and the ability to manage multiple client issues and projects simultaneously.
  • Familiarity with financial software is a plus.
  • Previous customer support experience is an advantage.
  • Experience with telecommunication companies, electric cooperatives or municipalities is preferred.

These skills would be helpful but are not required:

  • Telecommunications industry experience.
  • Experience working with our eLation Financials software.

If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

    • Competitive wages
    • Quarterly Profit Sharing Plan
    • Generous Paid time off
    • 10 paid holidays
    • 401(k) matching
    • Company paid family Blue Cross Blue Shield health insurance plan
    • Company contributions to an HSA plan
    • Company paid employee Dental Insurance
    • Company paid employee Vision Insurance
    • Company paid Life Insurance
    • Company paid Short- & Long-Term Disability Insurance

    If you are passionate about software development and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

  • This position is located in Mitchell, SD.

  • Remote work may be considered for the right candidate.



#hc117558

  • Community Manager

    3 weeks ago

    Mitchell, United States Elation Properties Full time

    Job DescriptionJob DescriptionSalary: 20-22/ HourCalling all Property Management professionals! We are a tenant focused Property Management Company looking for the right Community Manager to join the Elation family.  Our Community Managers take pride in successfully maintaining and preserving the culture and dynamic of the communities they oversee while...

  • SDP Technical Support Specialist

    2 weeks ago

    Mitchell, United States Innovative Systems LLC Full time

    Job DescriptionJob DescriptionInnovative Systems is currently seeking applicants for a SDP Technical Support Specialist to join our talented team.The SDP Technical Support Specialist position includes assisting our clients via phone and live streaming with configuring the SDP (Services Delivery Platoform) to support plant tracking and automated provisioning...

  • Financial Services Representative with Catholic Company

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Fort Mitchell, United States Catholic Order of Foresters Full time

    Job Title: Agent Representative – Catholic Order of ForestersWhy Choose the Catholic Order of ForestersBe part of something significantA career that aligns with your faith and valuesComprehensive training in a supportive team environmentGenuine attention to work-life balanceOpportunity for personal and professional growthExcellent income...

  • E-911 Communications Specialist

    2 days ago

    Mitchell, United States City of Mitchell, SD Full time

    This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel. MAJOR DUTIES * Operates an intelligent workstation consisting of computer aided dispatch, integrated radio and telephony technology, and other related communications equipment to ensure the timely and effective dispatching of emergency...

  • Engineering Manager

    Found in: Talent US C2 - 3 weeks ago

    Mitchell, United States AKG Gruppe Full time

    Tradition and Innovation Since 1919 the AKG Group is a specialist in the field of heat transfer. Our group of companies is financially sound, innovative and expanding. With about 3,000 employees at 14 locations in Europe, the Americas and Asia we develop and produce heat exchangers for a multitude of application areas and branches. AKG North American...

  • Business Development Officer

    Found in: Talent US C2 - 2 weeks ago

    Mitchell, United States BankWest Full time

    Scope of Job This purpose of this position is to provide a development opportunity for Bankers new to Commercial, Agricultural, and Construction Lending. This position may also provide an opportunity for experienced lenders managing a smaller or less complex loan portfolio.Accountable for the management of outstanding credit relationships with existing loan...

  • Business Development Officer

    2 weeks ago

    Mitchell, United States BankWest Full time

    Job DescriptionJob DescriptionScope of Job This purpose of this position is to provide a development opportunity for Bankers new to Commercial, Agricultural, and Construction Lending. This position may also provide an opportunity for experienced lenders managing a smaller or less complex loan portfolio.Accountable for the management of outstanding credit...

  • Data Network Consultant

    2 weeks ago

    Mitchell, United States Vantage Point Solutions Full time

    Vantage Point Solutions, a growing and dynamic telecommunications consulting and engineering firm, is seeking a qualified individual to join our team of professionals. We have an immediate opening for a Data Network Consultant at our headquarters in Mitchell, SD. Responsibilities Typical duties for this position include: Managing client projects including...

  • Director of Operations

    7 days ago

    Mitchell, United States Georgia Hospice Care Careers Full time

    Overview: Become a Director of Operations (RN) with Georgia Hospice Care Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospice and palliative care to those who need it? We are looking for a director of operations (RN) who is ready to lead and serve. As a director of...

  • Administrative Assistant

    Found in: Talent US C2 - 2 weeks ago

    Fort Mitchell, United States Valmark Financial Group Full time

    Are you a proactive and dependable person who can work independently? Are you enthusiastic about organizing and coordinating details to ensure everything runs smoothly? Do you enjoy helping others through your proactive problem-solving skills? If so, this may be the job for you! Broadview Financial Advisors is looking for someone who possesses these traits...

  • Director of Cardiovascular Services HVI

    Found in: Lensa US P 2 C2 - 3 weeks ago

    Fort Mitchell, United States CareerBuilder Full time

    Job Description The Director of Cardiovascular Services is a professionally prepared individual responsible for the overall operation of all Non-Invasive Cardiovascular services for the system. Role responsibility includes development and adherence to the operational and capital equipment budgets, maintains staffing according to established guidelines,...

  • Supervisor: Hematology Lab Section

    1 week ago

    Fort Mitchell, United States CareerBuilder Full time

    Job Description Preferred Lab Partners (PLP)/St Elizabeth Healthcare is a fast paced, high volume, progressive Clinical Laboratory seeking a Registered Medical Laboratory Scientist/Medical Technologist in the Hematology Department to fill the Supervisor position. Responsible for the day-to-day operations and oversight of (including but not limited to)...