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Family Services Manager
2 months ago
Summary/Objective
The Family Services Manager will support the Assistant Director and social services team in providing family support services for all families served from enrollment to kindergarten, and ensuring that all family services requirements for Early Head Start and Head Start programs are being met. The Family Services Manager will serve as a member of the Head Start Leadership team and will supervise Family Support staff.
The Family Services Manager will oversee the family services department and ensure compliance with the Head Start Program Performance Standards and the Parent, Family, and Community Engagement Framework. This Manager will supervise the Family Services staff and work directly with families to set goals, conduct home visits, facilitate parent workshops and activities, and provide support through case-management.
Essential Functions
- Supervises the Family Services department in providing support services to families from recruitment to graduation from the program.
- Managers the ERSEA (eligibility, recruitment, selection, enrollment and attendance) policies and procedures with the ERSEA/Fiscal team per the regulation requirements.
- Works closely with the Assistant Director and all department leads to ensure comprehensive family services are provided.
- Collaborates with families to provide resources and referrals as needed.
- Supervises the team of Family Advocates.
- Leads the recruitment and enrollment of all children 8-weeks to 5 years of age.
- Initiates and coordinates Family Partnerships goals with parents and guardians.
- Conducts ongoing monitoring and tracks progress of the department with the Family Services and Management teams.
- Assists families in making connections and referrals to community resources.
- Oversees the family data system, communication tool (i.e., Brightwheel) and social media communication plans for connecting families to the program services.
- Develops and implements a planned program of family and community engagement activities..
- Monitors and maintains families paper and electronic files, ensuring confidentiality and proper documentation is collected and maintained, and appropriate record-keeping.
- Recruits for and maintains an active waiting list, and supports child placement at LULAC or other community agency.
- Develops and delivers training as needed for employees, families and the community.
- Oversees the family partnership involvement in the program with leading Policy Council meetings and coordinating parent committee meetings.
- Represents the agency in the greater community and participates in ongoing training.
- Participates in the reporting procedures for the CACFP (Child and Adult Food Care Program).
- Serves as the lead for the state on the ECHO (Early Childhood Housing Outreach) project and actively at the state and federal level for the Head Start on Housing initiative and other family services projects.
- Collaborates with center staff to conduct home visits twice a year per family.
- Establish relationships with community partners to enhance family services and maintain an up-to-date resource guide for family service staff that lists community resources.
- Selects and facilitates a research-based parenting curriculum that aligns with program goals and family needs.
- Review documentation and analyze family outcomes for program monitoring and improvement.
- Participates in program audits and self-assessment processes.
- All other job duties as assigned.
Required Education and Experience
- Bachelor’s degree in Human Services, Social Work, or related field; Master’s degree preferred
- Minimum five (5) years of full time experience as a manager or in a supervisory role
- Experience working in a non-profit organization.
Additional Requirements
- Excellent oral and written communication skills
- Ability to work effectively and use a positive approach with a diversity of people
- Proficient in Microsoft and Google Suites
- Able to communicate with the public and represent the agency in a positive manner
- Able to organize and maintain a variety records
- Able to be flexible in work schedule
- Able to maintain confidentiality
Company wide job requirements:
- Health screening, TB and fingerprint clearance
- Possession of a valid Connecticut driver’s license or Connecticut ID. Use of an insured, non-agency vehicle
- CPR and First Aid Certificate, Anaphylaxis and Emergency medication, and Infection Disease Prevention training or completion within three months of hire.
- Proof of vaccination of COVID-19 upon hire.
