Member Service Representative

Under the guidance of the Senior Program Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

ESSENTIAL FUNCTIONS:

1. Scans all membership ID cards.
2. Be on time, ready to start work at the welcome center at the beginning of your shift, dress in uniform and name tag, no matter the weather.
3. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
4. Conduct prospective member tours, as needed.
5. Handle member and non-member phone calls as per YMCA policies.
6. Perform Y membership sign-ups in the electronic registration system.
7. Be knowledgeable about YMCA policies and procedures and effectively communicate them as needed, to members and staff.
8. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
9. Maintain an orderly and neat workspace during your shift and clean up when leaving.
10. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
11. Attend all staff meetings (mandatory) and able to work as a team player.
12. Perform all other duties as assigned.