Referral Coordinator

Diadem Hearts provides HCBS-AMH (Home and Community Based Services-Adult Mental Health) services for people with serious mental illness. Our target population is Long-Term Psychiatric hospitalization, Jail Diversion, and Emergency Department Diversion. Diadem Hearts’ mission is to enable individuals to achieve the highest level of potential in their day-to-day independent activities to help them experience successful tenure in their community.

Referral Coordinator

Performs a wide range of administrative duties to include referral processing, verification of benefits, eligibility verifications, communication to potential candidates, promote HBCS-AMH program to potential referral sources as well as maintaining communication with referral sources and other tasks assigned.

Skills and Qualifications:

• Responsible for the tracking, coordinating, and communication of patient referrals.
• Ensures complete and accurate patient registration, including demographics, current insurance information and supporting enrollment documentation.
• Handles requests from third-party referral sources and provides relevant information and data.
• Assembles information concerning patients’ clinical backgrounds and referral needs.
• Reviews details and expectations of referral with the potential patient
• Assists patients in problem-solving potential issues related to barriers during the enrollment process.
• Ensures that referrals are addressed in a timely manner.
• Communication with referral sources to ensure patient information/ registration is complete.
• Communicates patient updates between the program and referring source.
• Promote and market HCBS-AMH program with potential referral sources.

Qualifications and Education Requirements

• Bachelor’s degree or two years of relevant experience.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Teamwork orientation
• Organized and able to manage multiple priorities.
• Good judgment.
• Resourcefulness in problem-solving.
• Able to take and follow through with delegated tasks and accountability.

Additional requirements:

• Driver’s license
• Ability to pass background checks.