SW Technical Support Representative

1 month ago

Santa Clara, United States Anatomage, Inc. Full time
Job DescriptionJob Description

Who is Osteoid?

Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.

About the Role

We are looking for a Tier 1 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2024 and beyond. Tier 1 Technical Support Representative will provide technical and problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.

**Only those located within California and Oregon will be considered for this role. **

What You’ll Do

● Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution

● Follow up with customers within a timely manner to ensure accurate resolution for their technical issues

● Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool

● Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users.

● Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual.

● Take ownership of issues and show professionalism and control

● Provide an extraordinary customer service experience

● Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or tradeshows) and through content creation.

Requirements

Skills and Abilities Required

● Associates Degree (2-year colleges), or Bachelor’s degree (4-year universities)

● Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization

● Able to quickly learn systems, processes, and procedures, and grasp technical concepts

● Must have a passion for learning and demonstrable intellectual curiosity

● Able to manage competing demands, multiple priorities, while remaining adaptable and flexible

● Strong Communication & Interpersonal Skills

● Leadership & Initiative

● Collaboration & Teamwork

● Analytical & Problem-Solving Proficiency

● Integrity & Enthusiastic Attitude

● Professional Demeanor

Qualities We Look For

● Experience working with Medical Devices or Medical Software is a plus

● Proficient in medical and/or dental terminologies is a plus

● General technical knowledge and proficiency is a plus

Benefits

What We Offer

● Health, Dental, and Vision care for you and your family

● 401K savings plan with employer matching

● Generous PTO leave and paid holidays

● Casual work culture

● Gym Stipend

● Employee Assistance Plan

● Team bonding activities and more

Osteoid is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.

  • SW Technical Support Representative

    2 weeks ago

    Santa Clara, United States Anatomage, Inc. Full time

    Job DescriptionJob DescriptionWho is Osteoid?Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead...

  • SW Technical Support Representative

    3 weeks ago

    Santa Clara, California, United States Anatomage Full time

    Who is Osteoid?Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid's software and hardware tools keep dental practices and labs ahead of the curve and allow dentists...

  • Tier 1 SW Technical Support Representative

    2 weeks ago

    Santa Clara, United States Osteoid Inc Full time

    Job DescriptionJob DescriptionSalary: $23 to $25/hr DOEWho is Osteoid?Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental...

  • Senior SW Architecture Engineer

    1 week ago

    Santa Clara, United States ATR International Full time

    The rapid acceleration of deep learning and generative AI is leading to new generations of high-performance and low-power chip architecture. Our architecture engineers work at the forefront of this technological leap in computer architecture. Our team members translate algorithms into hardware design specifications, identify performance bottlenecks, optimize...

  • Senior SW Architecture Engineer

    6 days ago

    Santa Clara, United States ATR International Full time

    The rapid acceleration of deep learning and generative AI is leading to new generations of high-performance and low-power chip architecture. Our architecture engineers work at the forefront of this technological leap in computer architecture. Our team members translate algorithms into hardware design specifications, identify performance bottlenecks, optimize...

  • Technical Support Engineer

    2 days ago

    Santa Clara, United States Invovia Inc Full time

    Role : Technical Support EngineerLocation : Santa Clara/ San DiegoOnsite all 5 days. Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or...

  • Technical Support Engineer

    3 weeks ago

    Santa Clara, United States Russell Tobin & Associates Full time

    What are we looking for in our Technical Support Engineer ? Position: Technical Support Engineer Location: Santa Clara, California (Hybrid Schedule)  Contract: 1 Year (Extension Likely) Pay Rate: $40-$45/HR DOE Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support...

  • Technical Support Engineer

    3 hours ago

    Santa Clara, United States Russell Tobin Full time

    Job DescriptionJob DescriptionPosition: Technical Support EngineerLocation: Santa Clara, California (Hybrid Schedule) Contract: 1 Year (Extension Likely)Pay Rate: $40-$45/HR DOEPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving...

  • Technical Support Engineer

    1 week ago

    Santa Clara, United States Collabera Full time

    Pay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...

  • Technical Support Engineer

    7 days ago

    Santa Clara, United States Collabera Full time

    Pay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...

  • Technical Support, Service Management

    3 weeks ago

    Santa Clara, United States Cypress HCM Full time

    Job DescriptionJob DescriptionTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise...

  • Technical Support Engineer

    4 days ago

    Santa Clara, United States Russell Tobin Full time

    What are we looking for in our Technical Support Engineer - Performance? Location: Santa Clara, CA (2 days a week) Duration: 12 months Pay rate: $35- $45 (Based on experience) Job Description The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on...

  • Technical Support Engineer

    2 days ago

    Santa Clara, United States Tranzeal, Inc. Full time

    Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systemsUnderstanding of EmailTroubleshooting (e.g. Office 365, Exchange )Knowledge on WebServices (SOAP, REST)Working knowledge on Network troubleshooting (e.g. Ping, Telnet)Hands on experience in anybi-directional, integration between two systemsSome experience with Scripting...

  • Technical Support Engineer

    2 days ago

    Santa Clara, United States Tranzeal, Inc. Full time

    Job Title: Technical Support Engineer - IntegrationsLocation: Santa Clara, CA This position will also require onsite presence weekly on Wednesday & Thursday Integrations gets a mix of issue types that typically center around there broad topics: 1) Email 2) SSO/Authentication3) Web Services4) Scripting /Rest API5) database issues must have: Web Services...

  • Technical Support Engineer, Integrations

    7 days ago

    Santa Clara, United States Cypress HCM Full time

    Technical Support Engineer, Integrations Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Overview: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical...

  • Technical Support Engineer

    2 weeks ago

    Santa Clara, United States Collabera Full time

    Job DescriptionJob DescriptionPay Range $40 to $45We are seeking a Performance Support Engineer to join our Technical Support team.The role will involve managing and resolving challenging issues related to performance and instance availability.Will serve as the last point of escalation within the technical support department and will also mentor junior team...

  • Technical Support Engineer, Integrations

    3 weeks ago

    Santa Clara, United States Cypress HCM Full time

    Job DescriptionJob DescriptionTechnical Support Engineer, Integrations, 33106998Overview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds...

  • Technical Support Engineer

    7 days ago

    Santa Clara, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today! Job Title: Technical Support Engineer - Integrations Location: Santa Clara, CA This position will also require onsite presence weekly on Wednesday & Thursday Integrations gets a mix of issue...

  • ServiceNow Technical Support Consultant

    3 days ago

    Santa Clara, United States Planet Technology Full time

    Planet Technology's client is looking for a ServiceNow Technical Support Consultant to join them on a new contract basis. This is 8 months initially. They are looking for experience with providing technical support to field engineers and product support specialists. This is a hybrid role, with 2 days a week being on-site in Santa Clara, CA.Those authorized...

  • ServiceNow Technical Support Consultant

    1 month ago

    Santa Clara, United States Planet Technology Full time

    Planet Technology's client is looking for a ServiceNow Technical Support Consultant to join them on a new contract basis. This is 8 months initially. They are looking for experience with providing technical support to field engineers and product support specialists. This is a hybrid role, with 2 days a week being on-site in Santa Clara, CA.Those authorized...