HVAC Service Manager

3 weeks ago


Cedartown, United States THE BLUE COLLAR RECRUITER Full time
Job DescriptionJob Description

Summary:

The Service Manager oversees daily operations of the service department, ensuring efficiency and profitability. Responsibilities include dispatching, technician supervision, customer relations, billing review, and collaboration with other managers.

Qualifications:

  • 3 years' experience in customer service or service industry management

  • High School Diploma

  • Valid driver's license

  • Computer skills

  • Advanced customer service abilities

Responsibilities:

  • Ensure department profitability

  • Supervise technician training and dispatch

  • Review billing and warranty claims

  • Maintain vehicle readiness and inventory

  • Plan for seasonal business fluctuations

  • Coordinate parts ordering and service scheduling

  • Approve timecards and invoices

  • Provide technical support and handle quotations

  • Conduct staff training and performance reviews

  • Assist with collections and monitor service log


Success Factors/Competencies:

  • Adherence to policies and procedures

  • Client satisfaction

  • Effective day-to-day operations management

  • Budget-conscious project completion

  • Safety improvement identification

  • Ability to work under pressure and meet deadlines

  • Cooperative teamwork

  • Organizational skills


Physical Demands & Environment:

  • Occasional walking, lifting, exposure to hazards

  • Variable weather conditions and moderate noise levels


Performance Standards:

  • Independent work leading to department profitability

  • Efficient management of warranty calls

  • Timely resolution of customer issues

  • Consistency in revenue despite seasonal changes

  • Technician skill improvement

  • Increase in maintenance agreements and timely billing


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