Software Support Representative

4 weeks ago


Burbank, United States Today'sHR Full time
Job DescriptionJob Description

Software Support Representative-Onsite

The Software Support Representative will support iSolved HCM modules, including Time, Payroll, HR, and Reporting. This person will be the primary point of contact for clients and internal end-users seeking guidance and assistance to resolve system-related issues. In addition, there are numerous opportunities to play a critical role in projects related to implementations, conversions, enhancements, and process improvements. Responsibilities include, but are not limited to, system administration, analysis, configuration, report writing, user training, and creating documentation. Software Support Rep. is a service-oriented position and requires the ability to multitask and manage priorities in a fast-paced environment.

Primary responsibilities includes

  • Supports, and maintains new or existing Time & Attendance clients
  • Provide day-to-day support for user inquiries/issues.
  • Act as a subject matter expert (SME) to provide system-related guidance and recommendations.
  • Updates/changes Time policies, Time Card permissions, Policy Groups, and Meal/Break policies
  • Support and train new users/editors on how to adjust time cards, approve absences, audit time, verify time, and approve time.
  • Create and modify reports, extracts, and imports as needed.
  • Create clear, concise documentation.
  • Provide excellent customer service.
  • Other duties as required and assigned

Qualifications

  • Time and Attendance system experience preferred
  • Payroll and HR processes experience preferred
  • Familiarity with time tracking, accruals, attendance preferred
  • Experience with business analysis, requirements gathering, and documentation
  • Experience with Microsoft Office products such as Word, Excel, Access, and Outlook
  • Experience with Windows 10
  • Experience with administration of SaaS products
  • Good time management, telephone and customer service skills
  • Excellent written and verbal communication skills
  • Project management skills a plus
  • Experience with supporting people remotely
  • Experience supporting databases SQL/CSV/XLS/XML/CSS a plus
  • Training and guidance will be provided on job

Today'sHR is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.

The anticipated pay range for candidates who will work in California is $22.00 to $25.00 per hour. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Today'sHR is a multi-state employer, and this salary range may not reflect positions that work only in other states.



  • Burbank, United States Today'sHR Full time

    Software Support Representative-Onsite The Software Support Representative will support iSolved HCM modules, including Time, Payroll, HR, and Reporting.  This person will be the primary point of contact for clients and internal end-users seeking guidance and assistance to resolve system-related issues.  In addition, there are numerous opportunities to play...


  • Burbank, United States JobWebKenya Full time

    Job Description At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of ‘Avon-like’ health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe...

  • Client Representative

    4 weeks ago


    Burbank, United States Summit Strive Consulting Full time

    Job DescriptionJob DescriptionJob Title: Client Representative Company Overview:Join our passionate team dedicated to making a difference! We are a leading fundraising company committed to supporting non-profit organizations in achieving their missions. Our client representatives play a pivotal role in connecting donors with causes they care about,...

  • IT Support Technician

    4 weeks ago


    Burbank, United States TekwissenGroup Full time

    **Important Notes**: - This is 12 months W2 contract position with possible extensions and contract to hire. - Driving: Yes, 30% of time, travel expenses will be covered /reimbursed by client. **Job Role/Duties**: - As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related...


  • Burbank, United States Coastal Solutions Full time

    Job DescriptionJob DescriptionWe are in search of dynamic and ambitious candidates who possess exceptional interpersonal skills to join our uniquely individualistic team. If you're enthusiastic, competitive, and enjoy engaging with people, we want to connect with you!As a Client Representative, you will play a pivotal role in delivering top-notch...


  • Burbank, United States Day Wireless Systems Full time

    Job DescriptionJob Description As a Business Development Representative specializing in Mobile Upfitting Services, your primary mission is to drive revenue growth by identifying, engaging, and securing commercial and government entities as valued clients. You will serve as the key point of contact between our company and potential customers, focusing on...


  • Burbank, United States WarnerMedia Services, LLC Full time

    Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s...

  • Inside Sales

    4 weeks ago


    Burbank, United States The Tiffen Company Full time

    Job DescriptionJob DescriptionThe Tiffen Company, the world-wide leader in photographic accessories, seeks a dependable, energetic Inside Sales Representative. The ideal candidate will have experience in a fast paced environment handling a very high volume of calls with a track record of successfully meeting sales quotas. . Applicant must have excellent...

  • Permit Technician

    1 week ago


    Burbank, United States City of Burbank, CA Full time

    **Definition**: **OPEN COMPETITIVE RECRUITMENT**- **Tentative examination dates for this recruitment**: Week of 6/17/24 - Blind supplemental scoring Week of 7/1/24 - Oral interview Under general supervision, to perform responsible technical work in the review, processing, and issuance of construction permits; and to do related work as required. **Essential...


  • Burbank, United States New York Film Academy Full time

    Job Details Level ExperiencedJob Location Los Angeles - Burbank, CAPosition Type Part TimeEducation Level 4 Year DegreeSalary Range $ - $ HourlyTravel Percentage NegligibleJob Shift AnyJob Category Education Description POSITION SUMMARY : Faculty members provide instruction for students to develop practical skills & theoretical knowledge for...


  • Burbank, United States Pom Pom at Home Full time

    About Pom Pom at Home:Pom Pom at Home is a leading luxury bedding and home décor brand committed to providing timeless, high-quality products that elevate the comfort and style of every home. With a focus on artisanal craftsmanship and sustainable practices, we take pride in offering our customers exquisite collections that blend classic elegance with...


  • Burbank, United States Pom Pom at Home Full time

    About Pom Pom at Home:Pom Pom at Home is a leading luxury bedding and home décor brand committed to providing timeless, high-quality products that elevate the comfort and style of every home. With a focus on artisanal craftsmanship and sustainable practices, we take pride in offering our customers exquisite collections that blend classic elegance with...


  • Burbank, United States Pom Pom at Home Full time

    About Pom Pom at Home:Pom Pom at Home is a leading luxury bedding and home décor brand committed to providing timeless, high-quality products that elevate the comfort and style of every home. With a focus on artisanal craftsmanship and sustainable practices, we take pride in offering our customers exquisite collections that blend classic elegance with...


  • Burbank, United States City of Burbank (CA) Full time

    OPEN COMPETITIVE RECRUITMENT Open to all qualified candidates.  Tentative examination dates for this recruitment:   Week of TBD - Blind supplemental scoring   Week of TBD - Oral interview Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination...


  • Burbank, United States J. West Endeavor Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If you like working in a supportive environment and you are dedicated to excellence in...


  • Burbank, United States ETC Building & Design Full time

    Project Manager roles available in Burbank, San Jose and Bakersfield Core Duties: Knowledge of HCAI /OSHPD standards and requirements strongly preferred. Establish and defines project scope, budget and schedule to assure common agreement between ETC and the Client as to the expectations for the project. Bid the project to subcontractors, vet subcontractor...


  • Burbank, United States J. West Endeavor Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. If you like working in a supportive environment and you are dedicated to excellence in...


  • Burbank, United States ETC Building & Design, Inc. Full time

    Project Manager roles available in Burbank, San Jose and BakersfieldCore Duties:Knowledge of HCAI /OSHPD standards and requirements strongly preferred.Establish and defines project scope, budget and schedule to assure common agreement between ETC and the Client as to the expectations for the project.Bid the project to subcontractors, vet subcontractor bids...


  • Burbank, United States ETC Building & Design, Inc. Full time

    Project Manager roles available in Burbank, San Jose and BakersfieldCore Duties:Knowledge of HCAI /OSHPD standards and requirements strongly preferred.Establish and defines project scope, budget and schedule to assure common agreement between ETC and the Client as to the expectations for the project.Bid the project to subcontractors, vet subcontractor bids...

  • Staff Accountant

    2 days ago


    Burbank, United States ASM Global Full time

    POSITION: Staff Accountant DEPARTMENT: Finance REPORTS TO: Accounting Manager FLSA STATUS: Exempt SALARY: $75,000 Annually Summary Performs the daily activities of the accounting function at the facility and as the Accounting Manager or Finance Director by performing the following duties: Essential Duties and Responsibilities + Assists Accounting Manager in...