Fraud Analyst

3 weeks ago

Atlanta, United States Atlanta Postal Credit Union Full time
Job DescriptionJob Description

Seeking 3+ years' experience in card services fraud detection, resolution and reporting. Previous experience with Card fraud detection, Provisional Credit, Representment and Chargebacks.

  • 99% of the cost of employee healthcare covered by the company
  • 100% of the cost of dental and vision covered by the company
  • 401K match offered
  • Culture focused on employee engagement & giving back
  • Mission dedicated to serving the credit union members (our customers)

Target hiring pay range: $19.43 per hour - $24.29 per hour

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, "To help our members achieve financial success by providing exceptional products and service."
Summary: This individual is directly responsible to ensure APCU is utilizing all available resources to prevent fraud losses and when possible, recover the maximum according to the Visa rules. This individual will act as the primary resource to monitor fraud trends and implement rules which balance member experience while minimizing fraud.

Duties and Responsibilities:

  1. Deliver outstanding service to both internal and external members that is in alignment with our Service Promises.
  2. Ensure all credit card, debit card, and ATM card fraud programs and actions are in compliance with organizations policies and relevant federal and state regulations. (Regulation E, Bank Secrecy Act, OFAC, Suspicious Activity Reports, etc.)
  3. Identifies, analyzes, and monitors accounts and transactions to identify trends and mitigate fraud losses due to credit/debit card transactions. Manage all fraud rules. Recommend changes to fraud rules based on current trends. Act as the primary liaison with the Fiserv Risk Office resource.
  4. Submit monthly reports to management regarding current fraud and unusual dispute trends.
  5. Manage the CAMS (Compromised Card Management System) and execute proactive card reissues as necessary. Determine compromised card reissue thresholds (% of cards in alert, $ confirmed fraud, etc.)
  6. Keep well-organized files about all cardholder letters, communication and data for all
    investigated cases. Scan and Index documentation as required.
  7. Review all required available information in order to ascertain and execute the
    appropriate actions.
  8. Investigate and research ATM/debit/credit card claims to identify potential member misconduct. Make recommendations regarding case resolution, including appropriate actions to minimize or inappropriate claims.
  9. Engage and provide support with vendors to resolve outstanding issues concerning, payments and fraud claims.
  10. Communicate with members, financial institutions, merchants, etc., via phone, email, fax and letter.
  11. Interact with internal staff and members to verify the validity of suspicious transactions to mitigate credit/debit card fraud losses.
  12. Analyze and report credit/debit card fraud trends, performance and statistics to management using available systems and resources.
  13. Assist with development of credit/debit card fraud and dispute policies and procedures based on data provided when requested.
  14. Identity opportunities to improve operations effectiveness and delivery of services to
    members.
  15. Manage the debit card suspense GL
  16. Process Monthly Charge Offs for credit and debit cards.
  17. Work closely with the Card Services management team on projects and implementations related to credit/debit card fraud and dispute monitoring and reporting.
  18. Other duties as assigned.

Desired Qualifications:

Bachelor's degree in finance, business or related field OR equivalent experience

  1. Three or more years progressive experience with card services. One or more years' experience with card network and fraud detection and resolution. Credit union experience preferred.
  2. Knowledge of Visa operating rules and regulations, specifically Chargebacks.
  3. Strong verbal and written communication skills. Conflict resolution skills.
  4. Sensitivity in dealing with member's financial needs and ability to maintain confidentially.
  5. Good organization, planning and motivational skills. Ability to multi-task.
  6. Must be able to make decisions and be self-motivated. Positive attitude.
  7. Computer and clerical skills necessary with basic knowledge of programs such as Excel and Word and proficiency on business machines such as calculator, typewriter, encoder, copier, fax, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment, are contingent upon acceptable results of a background and credit check, as well as satisfactory proof of your right to work in the U.S.


  • Investigator - Medicaid Fraud Division.

    2 weeks ago

    Atlanta, United States GeorgiaGov Full time

    *To move forward in the recruiting process ALL applicants are required to: Attach a current Resume Cover Letter Attach " Department of Law Employment Application "  (click link to obtain: ) Attach copies of official undergraduate transcripts (unofficial accepted during application process) If the file is too large to attach please email the...

  • Anti-Money Laundering Analyst

    1 day ago

    Atlanta, United States TBG | The Bachrach Group Full time

    Anti Money Laundering AnalystAtlanta Georgia Onsite Hybrid1 year contractGathering/collection and review of AML / KYC documents• Initiate the risk assessment and ongoing due diligence• Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems• Analyze suspicious nature of the transaction, Create a narrative...

  • Anti-Money Laundering Analyst

    22 hours ago

    Atlanta, United States TBG | The Bachrach Group Full time

    Anti Money Laundering AnalystAtlanta Georgia Onsite Hybrid1 year contractGathering/collection and review of AML / KYC documents• Initiate the risk assessment and ongoing due diligence• Review/escalate/close alerts triggered by the transaction monitoring through platforms and systems• Analyze suspicious nature of the transaction, Create a narrative...

  • Financial Analyst.

    4 weeks ago

    Atlanta, United States GeorgiaGov Full time

    Under supervision, the Financial Analyst confirms the integrity of tax returns while ensuring compliance with state laws and regulations by interpreting laws and policies, auditing records, transactions, and financial data. Compiles and documents background information, prepares analyses, correspondence, and calculates obligations, penalties, or monies...

  • Agent Program Analyst

    4 weeks ago

    Atlanta, United States GeorgiaGov Full time

    Under supervision, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program, tracking Agent Certification statuses, and developing Agent-related content for the Agent Portal and website. Monitors and tracks Agent-related activities, including agent certification verification, de-certification, and...

  • Production Agent

    5 days ago

    Atlanta, United States Wipro Limited Full time

    Overview:Who We AreWipro is continuing to grow in 2024! More opportunity for advancement too!Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.Wipro is a leading, publicly traded, global IT...

  • Compliance Business Analyst 1

    7 days ago

    Atlanta, United States State of Georgia Full time

    POSITION SUMMARY: Under general supervision, the Property and Casualty Complaints Analyst reviews for compliance with the rules, regulations, and laws in determining eligibility for complaints and monitors compliance. ESSENTIAL DUTIES and RESPONSIBILITIES: * Examines property and casualty consumer inquiries of non-compliance made against insurance...

  • Compliance Business Analyst 1.

    4 weeks ago

    Atlanta, United States GeorgiaGov Full time

    POSITION SUMMARY:  Under general supervision, the Property and Casualty Complaints Analyst reviews for compliance with the rules, regulations, and laws in determining eligibility for complaints and monitors compliance. ESSENTIAL DUTIES and RESPONSIBILITIES: • Examines property and casualty consumer inquiries of non-compliance made against...

  • Compliance Business Analyst 1

    4 hours ago

    Atlanta, United States State of Georgia Full time

    POSITION SUMMARY: Under general supervision, the Property and Casualty Complaints Analyst reviews for compliance with the rules, regulations, and laws in determining eligibility for complaints and monitors compliance. ESSENTIAL DUTIES and RESPONSIBILITIES: * Examines property and casualty consumer inquiries of non-compliance made against insurance companies,...

  • Risk Analyst

    4 weeks ago

    Atlanta, United States Fintech Executive Search Consultants Full time

    Title: Risk Analyst Location: N. Atlanta/Alpharetta, GA - onsite Overview: Our Client, a growing payments company, is looking to expand their Risk team. The right person must be willing to work in a fast-paced, time-sensitive environment in their Alpharetta, GA office from 8am - 5pm est, Monday through Friday. If you are someone that meets the below...

  • Production Specialist Analyst

    8 hours ago

    Atlanta, United States MM International Full time

    Job DescriptionJob DescriptionJob Title: Production Specialist AnalystLocation: Atlanta, Georgia ( Onsite - 8am to 5pm )Duration: Permanent Full-timeMust Have: AML Fraud Banking Role Purpose:The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process...

  • Production Agent

    4 days ago

    Atlanta, GA, United States Wipro Limited Full time

    Overview:Who We AreWipro is continuing to grow in 2024! More opportunity for advancement too!Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.Wipro is a leading, publicly traded, global IT...

  • Intelligence Analyst.

    4 weeks ago

    Atlanta, United States GeorgiaGov Full time

    The Office of the Attorney General Department of Law - Medicaid Fraud Division Annual Salary - $40's commensurate with Experience The mission of the Department of Law is to serve the citizens of the State of Georgia by providing legal representation of the highest quality to the agencies, officers and employees of state government and by honorably...

  • Analytics Manager, PINS

    1 month ago

    Atlanta, United States Zelis Full time

    Position Overview We're seeking an Analytics Manager for PINS (Payee Identification and Network Security) to join our team, reporting to the Senior Director. In this role, you'll lead the PINS analytics team and drive the development of a structured analytics program. Your focus will be on managing ongoing and ad-hoc reporting, automation, and operational...