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Lead Server

5 months ago

Louisville, United States BALFOUR SENIOR CARE Full time
Job DescriptionJob DescriptionBalfour Lavender Farms in Louisville, CO is seeking a Lead Server to deliver exceptional service to our residents. Our associates who work here tell us they enjoy the deep connection with residents and their families and the teamwork among the staff. We are a hospitality focused and service-oriented leader in our field


POSITION SUMMARY:

The Lead Dining Room Server serves our residents in a restaurant setting using established rules of etiquette. The Lead Dining Room Server is also responsible for training the new servers, learning the service styles of the dining rooms, closing the dining room after service, and managing a staff of servers. Successful candidates will work in a non-tipping environment, perfect for those seeking steady hours and income. Ideal candidates will be passionate about providing superior customer service, will excel at building relationships, and have a professional and outgoing personality. Your ability to work weekends and holidays is essential in this role.


Schedule: Full time - Evenings 2p-8p


Benefits eligible upon first day of employment.


ESSENTIAL JOB RESPONSIBILITIES:

  • - Interacts with residents, families, staff, and other visitors to the community in a pleasant, respectful, and courteous manner

  • - Set up dining room, which includes a full place setting at every seat, extra cups, saucers, soup bowls and plates, glasses and napkins in their appropriate locations

  • - Serve residents their requested meal and beverage items

  • - Inform residents of the daily menu choices

  • - Assist residents as needed, may include cutting food and operating condiments

  • - Responsible for making fresh coffee on an as needed basis

  • - Clear tables and reset place settings as soon as the resident leaves their seat

  • - Dishes are to be cleaned of food debris and placed in the appropriate bus tubs

  • - Clean and sanitize tables between each seating

  • - Clean ice cream area, wait-staff line, soup area and the coffee, juice and milk stations

  • - Mop wait-staff area of the kitchen at the close of each PM shift

  • - Acts as a positive representative of the community at all times

QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:

  • - 2+ years of serving experience

  • - Demonstrated experience working in a customer focused role

  • - Demonstrated experience working in the hospitality or restaurant industry required.

  • - Demonstrated talent for interacting with a wide variety of people, particularly the elderly and their family members

  • - Ability to communicate openly, honestly and responsibly with others

  • - Ability to maintain a customer focus treating all customers with respect and integrity

  • - Ability to accept responsibility for agreements made and follow through as appropriate

  • - Ability to read, speak, and understand the English language

  • - Effective verbal and written communication skills required

  • - Ability to lead by example

  • - Give direction and coach servers on Balfour dining etiquette

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:


  • - Ability to sit, stand, walk, bend, and squat for prolonged periods

  • - Ability to push/pull objects and lift/carry up to 20 pounds unassisted on a frequent basis (occasionally up to 50 pounds, unassisted)

  • - Willing to work beyond normal working hours, on weekends as well as holidays, and in other positions temporarily, when necessary


Balfour Senior Living’s COVID-19 Vaccination Policy:

The Centers for Disease Control and Prevention (CDC) advises that COVID-19 can cause serious, life-threatening complications, and there is no way to know how COVID-19 will affect an individual. Further, an individual who becomes infected with COVID-19 could spread the virus to friends, family, co-workers, residents and others around them. Therefore, in a effort to protect our associates and our residents, all Balfour Senior Living employees are required to obtain a COVID-19 vaccination prior to commencement of employment with our organization. Qualified exemption requests may be submitted to the human resources department for consideration. We are also able to assist eligible candidates in locating a vaccination site.


Why Balfour?