Groom Tech

Job Summary
Groom Technician primary duties are to properly prepare, baths and finish pets by using humane practices and
minimizing pet stress. Additionally, the Grooming technician is responsible for the maintenance and daily
cleaning/disinfecting of the groom shop/area. Dog Handlers may be cross trained in the grooming technician
procedures for the groom shop/area. The Grooming Technician works under the supervision of the Groomer
and Front of House Supervisor. The Grooming Technician performs paid bath services as well as complimentary
bath services for client’s dogs in addition to bathing dogs in preparation for grooming by performing the
following duties.

Essential Duties and Responsibilities:
 Perform bath functions as requested by client and described on the groom card/form.
 Nail trims, fresh breath treatment, de-shed treatment, healthy skin & coat treatment, and more.
 Prepare dogs for bathing in accordance with procedures.
 Dry dogs completely follow appropriate safety protocols.
 Cage dryer/force dryer is to be used for bath dogs, intermediate drying of groom dogs, and for dogs
that are overstressed by the force dryer.
 All groom dogs must be completely dry and finished drying by hand.
 Finish dogs as described in procedures.
 All dogs should be finish brushed and combed.
 Bath dogs should have cologne and bandana applied unless client requests otherwise.
 Keep bathing stations stocked with supplies, tools cleaned, disinfected and ready for use.
 Helps to maintain appropriate levels of inventory.
 Maintain “ready to use” bath stations.
 Keep groom shop clean – remove hair off the floors in between brush outs, blow outs, and grooms.
 During the workday keep the room safe by wiping up water spills and pet accidents as they occur
 At the end of each workday all hair should be vacuumed from the floor, holding cages and all other
areas prior to the floor and all grooming tables, cages and tools disinfected per company policies.
 Holding cages should be completely cleaned and ready for the next day’s arrivals.
 Cleans, disinfects, and maintains bathing machine, cage dryers, and force dryers.
 Update pet status on the white boards and point of sale system.
 Advise front desk when dogs that are to be “called when ready” are finished.
 Walk dogs that are kept in groom shop in accordance with procedures and note time of walk on
whiteboard.
 Always follow safety procedures for pets and staff.
 Ask for assistance when a pet is stressed, very difficult to manage or showing any signs of injury.
 Assist in upselling potential grooming dogs
 Other duties that are assigned.

Essential Functions
 Ability to use a PC, mobile device, and/or other electronics with our BFFE software systems.
 Perform duties at multiple workstations (e.g., front desk, sales, handling, etc.)
 Complete all resort housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms,
emptying trash, cleaning kennels, sanitizing food bowls etc.).
 Ability to multi-task in a fast-paced environment.
 High energy, positive attitude, and excellent customer service skills.
 Interact productively with co-workers and function well in a team environment.
 Thorough understanding of company policies and practices.
 Valid driver’s license, proof of insurance and reliable transportation; must be able to travel and assist
with transporting dogs, when necessary, between locations or to the veterinarian.

Availability
 Work weekends, evenings, and holidays; early morning and late evening shifts a possibility.
 Able to work weekends and holidays.
 Must be flexible regarding shifts available.
 Full time or Part Time

Physical/Mental Job Requirements
 Must be able to walk and be inside/outside much of the day.
 Able to lift 50-60 pounds repetitively daily.
 Work with cleaning chemicals safely
 Must be able to move easily and quickly on a steeply graded hill over tiers of varying heights = max tier
height = 3 feet
 Must be able to use hands and lifting techniques to lift dogs from crates of varying levels.
 Must be able to use hands to write and notate client records.
 Must be able to verbally communicate with dogs and humans.
 Must be able to use a shovel, broom, and other tools to complete job requirements.
 Must be able to work various shifts which vary from week to week.
 Strong verbal communication skills
 Strong Written communication skills
 Ability to multitask.
 Strong time management skills
 Ability to work independently.
 Strong Customer service skills
 Ability to work under pressure.
 Strong attention to details
 Strong active listening skills

Work Environment
 The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
 While performing the duties of this Job, the employee is regularly exposed to outside weather
conditions for approximately 6+ hours per day year-round. The employee is frequently exposed to wet
and/or humid conditions. The employee is occasionally exposed to fumes or airborne particles;
extreme cold; extreme heat and vibration. The noise level in the work environment is usually very loud.

Minimum Requirements
 High School Graduate or GED
 Genuine care and concern for caring for dogs of all sizes and needs.
 6 months of professional dog care and bathing experience is preferred.
 1-2 years of customer service experience.