Assistant Manager

2 weeks ago


North Charleston, United States PENNSYLVANIA PIZZA COMPANY Full time
Job DescriptionJob DescriptionDescription:

Are you a friendly, outgoing individual who loves bringing people together? Do you have a passion for creating a warm and inviting atmosphere for guests? We have based our company on the following core values: Consistency, Teamwork, Hospitality, and Continuous Improvement. At Steel City Pizza, we believe that it's not just about the pizza - it's about the people who come together to enjoy it.


The Steel City Pizza Company Assistant Manager will be responsible for day-to-day restaurant operations, supporting the development and maintenance of a strong team, sales building, budgeting, cost control, accountability, and maintaining a positive company culture.


The Perks of Steel City Pizza Co.

  • Competitive Salary + Quarterly Manager Bonus plan
  • Benefits including: Medical/Dental/Vision & Short and Long term disability/Life Insurance
  • Paid Time off Year 1: 10 days, Years 2-4: 15 days and Years 5+: 20 days
  • Referral Bonus Program
  • Employee Meal Credit per shift & additional monthly allowance
  • 401k Plan Available
  • No Late Hours - we close at 9pm on Weekdays and 10pm on Weekends

Supervisory Responsibilities:

  • Recruit, hire, train, supervise, and develop a diverse team of employees.
  • Participate in interviewing and scheduling of staff.
  • Provide coaching and mentorship to team members, ensuring their professional growth and development.
  • Conduct performance reviews that are timely and constructive.
  • Recognize and reward great performance.
  • Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
  • In partnership with Human Resources, handle discipline and counseling of employees.
  • Train staff on proper safety procedures and maintain documentation for health inspections.
  • Create a great work environment and have fun

Duties/Responsibilities:

  • Support day-to-day operations to ensure the smooth functioning of the restaurant.
  • Follow standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
  • Maintain a clean, safe, and welcoming environment for both employees and guests.
  • Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
  • Collaborate with the kitchen staff to ensure timely food preparation and quality control.
  • Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
  • Handle customer feedback, complaints, and resolve any issues promptly and professionally.
  • Regularly interact with guests, build relationships, and address their needs and concerns.
  • Maintain SCP processes to enhance the overall dining experience and promote repeat business.
  • With support from the General Manager, understand financial performance, review financial statements, and support strategies to improve profitability.
  • Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
  • Local travel to HQ office and any restaurant location as needed.
  • Other duties as assigned.

Requirements:

Who we are looking for to be on our team:

  • You have knowledge of restaurant operations, including front-of-house and back-of-house functions.
  • You are a strong leader with the ability to motivate and inspire a diverse team.
  • You excel at customer service and problem-solving abilities.
  • You have outstanding communication and interpersonal skills.
  • You pay attention to detail and have the ability to multitask in a fast-paced environment.
  • You are knowledgeable of health and safety regulations and compliance standards.
  • You have the flexibility to work evenings, weekends, and holidays.

Education and Experience:

  • 2+ years of experience as a shift leader, trainer, or assistant manager in the hospitality industry.
  • High school diploma or equivalent required.
  • Successful completion of corporate training program required.

Preferred Qualifications:

  • Food Handling ServSafe Certification (not required -will provide if the candidate is qualified otherwise)
  • TiPS Alcohol Service Certification (not required - will provide if the candidate is qualified otherwise)
  • A.S./B.S. in Hospitality Management, Business Administration, or another relevant field.

Physical demands:

  • Ability to traverse all parts of the restaurant quickly.
  • Prolonged periods sitting and working at a computer.
  • Prolonged periods of standing, walking, bending, or twisting.
  • Must be able to lift 50 pounds at times.


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