Desktop Support I

3 weeks ago


Milwaukee, United States Codeworks L.L.C Full time
Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:
We are seeking a Desktop Support I Technician to join our team in Milwaukee, WI. The ideal candidate will have experience providing tier 1 client support for all technical issues related to PC hardware and equipment.

Responsibilities:
- Provide daily support for PC hardware and software, including Windows 10, Office 365, and other enterprise applications.
- Participate in installing, configuring, and maintaining computer operating systems and images.
- Install and troubleshoot peripherals for users.
- Aid in troubleshooting smartphones and other related ad hoc devices.
- Document, track, and monitor client incidents and requests in the ticketing system.
- Prioritize and escalate support incidents and requests based on business impact.
- Make recommendations to improve end user efficiency and operating procedures.
- Acquire and maintain current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced.

Qualifications:
- 6 months+ experience supporting end users in a corporate environment. IT schooling could be used towards experience.
- A+ certifications preferred.
- Workstation, printer, and peripheral maintenance and support skills.
- General understanding of Client/Server environment.
- Experience with Microsoft Active Directory and Azure Active Directory.
- Solid understanding of Microsoft products, including Windows operating systems and the Office suite.
- Analytical approach to problem resolution.
- Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.

About Codeworks:
Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

#LI-KW1
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