Client Care Representative

2 weeks ago

Yorkville, United States Benjamin Franklin Plumbing of AuroraNaperville, IL Full time
Job DescriptionJob DescriptionPlumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY
This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES
  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential Has a courteous and pleasant demeanor, whether on a phone call or not
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
  • Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience and phone sales preferred


  • Customer Care and Wholesale Sales Representative

    2 weeks ago

    Yorkville, United States Volo's Auto Supply Full time

    Job DescriptionJob DescriptionDescription:Role Overview:This is both an in-store and in-market role. The Customer Care and Wholesale Sales Representative will be responsible for managing relationships with wholesale customers, handling inquiries, processing orders, and driving sales growth. This role requires a strong focus on customer satisfaction,...

  • Er Technician

    1 day ago

    Yorkville, United States Paramedic Services of Illinois, Inc. Full time

    _**PSI IS LOOKING FOR A QUALIFIED PARAMEDIC TO WORK AT THE RUSH COPLEY EMERGENCY CLINIC IN YORKVILLE, IL.**_ **DUTIES & RESPONSIBILITIES**: **Paramedic**: - Properly assess and transport patients with medical emergencies and injuries; administer the appropriate basic and advanced life support to patients. - Demonstrates the ability to safely lift,...

  • RN - Sub Acute Unit Manager - PT/FT

    2 weeks ago

    Yorkville, NY, United States Oneida Center Full time

    Oneida Center is hiring a Registered Nurse (RN) Unit Manager in Utica, NY. Duties: Handle all supervisory duties for assigned unit Help establish and implement employee policies and procedures Mentor less experienced nurses, offering clinical & career advice Maintain the standards of care for the unit Review Resident records & quality of care ...