Concessions Supervisor

2 weeks ago


Baltimore, United States Fuku Concessions LLC Full time
Job DescriptionJob DescriptionDescription:

The Concessions Supervisor at Fuku is a pivotal role reporting directly to the General Manager. Responsible for overseeing day-to-day operations, the supervisor ensures seamless guest experiences, efficient service, and adherence to company standards. With a focus on team leadership and operational excellence, this role contributes to the overall success and reputation of our establishment.

Responsibilities

Shift Management:

  • Oversee daily shifts, ensuring proper staffing levels and efficient operations.
  • Provide guidance and support to staff during peak hours.
  • Assign roles and responsibilities to staff members prior to each shift.
  • Responsible for cleanliness and end-of-shift of their stand.

Timekeeping Oversight:

  • Team supervisors are responsible for accurately recording clock-in and clock-out times for team members
  • At the end of each shift, supervisors confidently compile staff hours and submit to the GM.

Training and Development:

  • Assist in the training and onboarding of new team members.
  • Conduct quarterly performance reviews with the GM and provide constructive feedback.

Customer Relations:

  • Address customer inquiries and concerns in a professional and efficient manner.
  • Foster a positive customer experience through proactive engagement.

Inventory Control:

  • Assist in managing inventory levels and implementing measures to reduce waste.
  • End-of-shift Inventory Controls
  • Coordinate with the General Manager on stock rotation and ordering.

Please note that this job description is not exhaustive and additional duties may be assigned as required.


Expected hours: 10 – 30 per week

Benefits:

  • Flexible schedule

Restaurant type:

  • Quick service & fast food restaurant

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift

Weekly day range:

  • Weekends as needed

Work Location: In person

Requirements:

Requirements:

  • 1-2 years of supervising experience in concessions or foodservice.
  • Strong leadership and team management skills.
  • Excellent communication for customer service resolution.
  • Inventory and supply knowledge.
  • Valid ServSafe certification.
  • Knowledge of health, safety, and food standards.
  • Commitment to Fuku standards.
  • Flexibility for game-day hours, evenings, and weekends.


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