District Manager

1 month ago

Phoenix, United States Super Star Car Wash Full time
Job DescriptionJob Description

Company Information:

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona and California. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

Position Summary:

The District Manager is tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals. District Managers work collaboratively with executive management, location management, and staff to ensure the functions of the business and service delivery.

The ideal candidate will have experience in the following areas Management, Maintenance, Customer Service and basic computer knowledge.

Travel: Local travel across different districts ranging within Arizona district area locations

*Quarterly Bonus Earnings Opportunity not included in advertised salary

Essential Duties/Tasks/Responsibilities:

(These responsibilities must be able to be performed with or without reasonable accommodation)

  • Responsible for overall operation and profitability of multiple Car Wash locations within your assigned territory
  • Lead the overall direction, coordination and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws
  • Participate with Executive Leadership to formulate and administer company policies aimed at directing and coordinating all location activities to meet business and profitability objectives.
  • Account for all business activities at each location including but not limited to supporting staff development, enhancing operational efficiency, driving sales and improving revenue, maintaining relationships with clients and vendors, and enhancing the organization’s image to meet overall growth objectives and sales forecasts.
  • Lead and motivate managers to improve the overall customer experience while holding each manager accountable for the operation of their assigned location
  • Direct, supervise, train and Location Managers to plan and implement procedures to maximize operational efficiency and revenue growth
  • Communicate daily with every location manager via phone, email, or in-person
  • Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures and report safety or maintenance issues to management
  • Ensure each location is well maintained and strictly adheres to all company safety procedures
  • Maintain Quality Control factors associated with customer’s overall experience, products and services, scheduling and labor cost control with respect to historical performance and seasonality
  • Interview, Hire, Train and Develop employees to ensure employees at all levels have a clear idea of what is expected of them, standards of acceptable and unacceptable performance, frequent measurement against these standards, and then appropriate training to close any performance gaps
  • Communicate effectively at all levels with employees, customers, peers, and management
  • Motivate employees to complete job tasks efficiently and effectively
  • Ensure proper customer care
  • Facilitate and assess damage claims
  • Ensure compliance with all laws, rules, regulations, and policies at Local, State and Federal levels
  • Delegate authority to employees when appropriate
  • Support company initiatives, including but not limited to marketing, promotions, sales, customer service, and talent management initiatives
  • Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Keep the entire property spotlessly clean and organized
  • Ability to work outdoors in ALL weather conditions
  • Other duties as assigned

Minimum Job Requirements:

  • Must be at least 21 years old
  • High School Diploma or GED
  • 5+ years’ of supervisory experience in car wash, retail, or service capacity
  • Excellent organization, communication, and customer service skills.
  • Basic mechanical skills.
  • Requires basic computers skill.

Knowledge, Skills and Abilities Required:

  • Leadership Skills
  • High Level of Integrity
  • High Energy Level
  • Dependability
  • Professionalism
  • Service and Sales Focused
  • Team Orientated
  • Effective Communication Skills
  • Problem Solving Ability

Preferred Knowledge, Skills and Abilities:

Job knowledge, experience, and/or understanding in the following areas is preferred:

  • Products and services – car wash and detail
  • Labor management
  • Customer service and sales
  • Mechanical aptitude
  • Industry trends
  • Risk management
  • Safety
  • Basic business– P&L statements, POS (DRB) reports, spreadsheets, etc.
  • Competitive activity

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent standing and walking, and frequent bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces, squeezing and crouching. Requires frequent lifting and carrying of 1-25 pounds (occasional up to 50#).

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Super Star Car Wash is an Equal Opportunity Employer.

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