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Quality Control Representative
4 months ago
The Quality Control Representative will be customer focused in responsible for conducting on-site inspections, ensuring adherence to quality standards, and maintaining open communication with clients throughout exterior construction projects.
Key Responsibilities:
Customer Service:
- Serve as the primary point of contact for clients, addressing their concerns, and providing regular project updates.
- Maintain open and transparent communication with clients throughout the construction process.
- Respond promptly to client inquiries and complaints and work diligently to resolve any issues that arise.
- Foster positive relationships with clients by demonstrating professionalism, empathy, and a commitment to excellence.
On-Site Inspections:
- Conduct thorough inspections of ongoing and completed exterior construction projects, such as roofing, siding, windows, and doors.
- Verify that materials, workmanship, and installation methods comply with industry standards, building codes, and company specifications.
- Identify and document any deficiencies or areas requiring corrective action.
Quality Assurance:
- Collaborate with project managers, supervisors, and subcontractors to address and resolve quality issues promptly.
- Ensure that corrective actions are implemented effectively and efficiently.
- Conduct follow-up inspections to verify the successful completion of corrective actions.
Documentation and Reporting:
- Maintain detailed records of inspections, deficiencies, corrective actions, and client communications.
- Prepare comprehensive reports and present findings to project managers and supervisors.
- Ensure compliance with company policies, procedures, and documentation requirements
- Bilingual in Spanish and English highly preferred
- Customer service focused, experience in serving customers, deescalating issues, overcoming objections, and providing a world class level of service
- Proven experience in quality control, inspections, or construction management, preferably in exterior construction projects.
- Strong knowledge of building codes, industry standards, and best practices related to exterior construction.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, contractors, and internal teams.
- Attention to detail and a keen eye for identifying potential issues or deficiencies.
- Proficiency in using relevant software and technologies for documentation and reporting.
- Valid driver's license and the ability to travel to job sites as needed.
