Customer Service Representative
2 months ago
No insurance experience required but the right candidate must have the willingness to learn, work hard, be a team player and be committed to our Agency's growth.
As a Customer Service Representative Bilingual English/Spanish, the selected candidate will play an important role as a team member of the Julia Johnson State Farm Agency in our mission to help individuals and families protect their assets and plan for their future. We offer comprehensive training and support to help you succeed in this rewarding career.
Responsibilities and Duties:
- Policy and account maintenance activities: Provide prompt, accurate, and a remarkable customer service experience to our customers. Handle insurance policy change requests, process coverage changes, answer basic claims related questions, and accurately respond to premium changes and billing accounts inquiries.
- Inside-sales activities:
- Make outbound calls to our existing customers and set up sales appointments for Sales Team and Agent
- Make outbound calls to our existing customers identifying additional sales opportunities and picking up leads by cross selling to our existing customers
- Identify needs for insurance and financial services in your daily interactions with our customers following our sales processes
Must be bilingual English/Spanish, with high verbal and writing communication skills in both languages.
Must be ready to study and pass the exam to obtain the required Washington Property and Casualty Insurance License within first 30 days of employment.
Must have strong organizational skills, time management skills and be detailed oriented.
Must have enthusiasm to learn, apply and implement successfully
Must have the willingness to further your professional development through coaching and mentorship
Be a self-starter and have the ability to work independently as part of a team
Be confident using Windows based softwares such as Microsoft Office and Outlook and have the ability to quickly learn other proprietary softwares used in our daily operations.
Benefits
- Hourly pay plus monthly individual performance incentives
- Participation in Team performance bonuses thru the year
- Year-end performance bonus
- Paid holidays
- Paid time off
- Paid time while in training
- Professional License class cost and state license fee reimbursement
- Health, Dental, Vision, Life insurance
- Safe Harbor 401(k)
- Valuable professional development
- Opportunity to grow and be promoted as part of the Licensed Sales Team
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