Admitting/Registration Clerk

Admitting/Registration Clerk

HMC Offers:

• Nursing Scholarships
• Tuition Reimburse
• Excellent benefits
• Quality childcare located in Hopedale
• Wellness Center membership
• 401(k) plan with employer match

Employee Daycare Rates

• Infants (6 weeks to 15 months) - $133 weekly, $27 daily
• Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily
• 2 years to 3 years - $119 weekly, $25 daily
• 4 years to 5 years - $112 weekly, $23 daily

Job Preview

The Admitting/Registration Clerk is a patient's first point of contact at the hospital. Must be able to handle the duties of both a receptionist and medical secretary, signing in people and dealing with their personal information. Admitting/Registration Clerk particularly need the skills to collect and organize information to keep the flow of patients running smoothly.

Responsibilities

• Greet all patients and answer all incoming phone calls, promoting quality customer service.
• Record patient demographic information, insurance, and billing information into the CPSI computer system; research missing information and obtains signatures on required forms.
• Counsel patients and families regarding financial issues such as insurance.
• Provide information to the patient/representative about billing, complaint process, patient rights and visiting hours. Distribute hospital specific literature.
• Collect and record payments and/or forward information to the Patient Accounts Department personnel.
• Maintain orders sent to the hospital by referring offices.
• Compile an estimate of patient payment responsibility for their services and communicate this information to the patient.
• Is familiar with the HMC payment policies and various options for payment and the financial assistance program.
• Screen calls to ascertain nature and urgency of inquiry.
• Keep the waiting area orderly throughout the day.
• Order and maintain supplies as required.
• Treat patients and their families with respect and dignity.
• Ensure confidentiality of patients' information
• Performs other related work as required or requested.

Requirements:

• High school diploma or the equivalent is required.
• Some college coursework is preferred.
• Experience in medical office reception is required.
• Knowledge of medical terminology is required.
• Awareness of patient registration and documentation procedures is required.
• Strong telephone communication skills, often in stressful situations, are required.
• Ability to analyze and solve problems are required.
• Proficiency with personal computers and Microsoft Office Suite is required.
• Ability to type 35-45 wpm is preferred.
• Good verbal and written communication skills are required.
• Knowledge of basic insurance procedures and documentation of third-party medical insurance payers is required.
• Ability to work independently with only general supervision is required.
• Flexibility, organizational skills, and ability to function well under stress are required.