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Server at Issaquah

5 months ago

Issaquah, United States Tutta Bella Full time
Job DescriptionJob DescriptionTutta Bella Neapolitan Pizzeria Server

As part of our dining room team, the Server ensures that each and every one of our guests has a personalized and memorable experience by executing our purpose of “Nourishing lives by sharing traditions, authentic food and love.” We accomplish this through our adherence to Neapolitan traditions, following our proven recipes and systems, showing genuine care for our guests and teammates, and enjoying making people happy.

Our menu is full of amazing Neapolitan inspired fare including wood-fired pizzas, pastas, antipasti, salads, sandwiches, desserts, craft cocktails, wine, beer and espresso. Our Servers guide our guests experience to make every Tutta Bella dining experience special.

Compensation:

  • $16.50 per hour base wage
  • Tip-pool share based on hours worked and a three-tier merit system based on skills and value alignment. Estimated tip share of $5-$6 per hour at start. Top tier Bartender/Baristas can expect to earn a tip-pool share of $11-$14 per hour.
  • Our tip-pools are a material statement of our values and that while different positions have different duties, every team member in our restaurants shares in the responsibility to provide our guests with an outstanding experience. Our tip-pools reflect this shared responsibility by distributing all tips collected during each two week pay period evenly to all tip-eligible employees based on hours worked and a service tier that is based on demonstration of skills and living our values at work. We embrace the sense of equity that comes from abandoning the, “my table, my tips,” attitude in favor of an, “our restaurant, our tips,” one.

Benefits:

  • Access to health insurance coverage after 6-months with an average of 30-hours per week. HMO Medical insurance premium is 50% employer-paid. PPO medical, dental and vision available at the employee's cost
  • Paid time off in accordance with the Seattle Paid Sick and Safe Leave ordinance.
  • As a restaurant, we require work on evenings, weekends and most holidays, but offer schedule flexibility within that.
  • Advancement in a growing company for those who pursue it.
  • Training in centuries-old Neapolitan culinary traditions.
  • Free shift meals and espresso.
  • Discounts on off-shift dining and in-restaurant marketplace items.

WHO WE ARE LOOKING FOR:

  • At least 2 years of experience in full-service dining room environments.
  • The ability and desire to contribute to a superior dining and drinking experience for every Tutta Bella guest by anticipating and responding to their needs.
  • A proactive communicator who will call out barriers to their team’s success and be part of solutions.
  • Someone who will hold themselves and others to high levels of reliability.
  • Passion for food and beverages that translates into caring about the quality of the drinks and dishes that we serve.
  • A mindset that thrives in high-volume situations, and also remains engaged and active during slower times.
  • A desire to learn, grow, and improve as a part of the dining room team.
  • A willingness to follow all food and workplace safety policies and procedures to ensure the health and safety of our guests and team.
  • A sense of responsibility to ensure cash and credit card payments are handled correctly.
  • Be at least 18 years of age.

WHAT YOU WILL LEARN IN YOUR FIRST 90 DAYS:

  • Become familiar with Tutta Bella’s culture, value, and mission and how they contribute to our guest-first attitude.
  • Learn about the true Neapolitan pizza experience and how we share that with our guests.
  • Learn our menu items and about the high quality ingredients that go into our food and beverages.
  • Our practices for reservations, wait lists and seating.
  • Our levels of bussing and how to perform required sidework.
  • Our process for handling takeout orders.
  • All about our Amici guest rewards program.
  • Basic wine service etiquette and service.
  • Our Seven Engagements of Service and how they come together to create superior guest experiences and smooth shifts.
  • What our seasonal menu tempo is like and how we feature these special items.
  • Develop an understanding of how we evaluate performance and provide daily constructive feedback.
  • Learn our daily operating procedures and how the Server role fits into the restaurant as a whole.
  • How we turn guest complaints into brand loyalty opportunities.
  • Learn about Tutta Bella’s community giving programs.
  • Become familiar with our employee policies and practices including dress code, grooming requirements, and scheduling.
  • How to use Toast tablets and handhelds as both our Point-of-Sale and time clock systems.
  • Be introduced to our periodic inventory process.

Physical Demands:

  • Servers are expected to work on their feet for up to 3 hours at a time.
  • The position requires frequent crouching, lifting and carrying.
  • Servers must be able to lift up to 40 pounds without undue strain.
  • This position requires repetitive hand and wrist motions.

Work Environment:

Servers are expected to work shifts during all hours of operation including evenings, weekends, and most holidays. Availability restrictions are considered on a case-by-case basis. This position also requires table service outdoors in various temperatures. Work is occasionally performed around sharp and potentially hazardous equipment including pizza ovens, deli slicers, and large volume mixers.

As an equal opportunity employer, Tutta Bella is committed to ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.