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Entry Level Customer Service Representative

2 months ago

Houston, United States Generational Solutions Inc Full time
Job DescriptionJob Description

Join our dynamic team as an Entry Level Customer Service Representative, where you'll be the first point of contact for our valued customers. In this role, you'll develop your communication skills, gain hands-on experience in customer relations, and make a real impact by ensuring every customer has a positive experience with our company.

When working with our company, our Entry Level Customer Service Representative receives the kind of mentoring training that will allow them to succeed in not only the business world but in life. One can't be a success without the strongest of teachers. We understand that and are committed to both the personal and professional growth of each individual as well as the team as a whole. Our employees are our greatest asset; therefore we are willing to train the right candidate in every aspect of direct sales & marketing

Entry Level Customer Service Representative Responsibilities: 

  • The Entry Level Customer Service Representative serves customers’ needs both at our firm and in the retail setting by providing information about products & services to grow business while handling & resolving issues
  • Skills needed including listening, customer service, product knowledge, quality focus, problem-solving, market research, office, and phone skills, resolving conflict, analyzing information, multi-tasking
  • This is a very visible position across all sections of our business which will provide the right individual with the ability to learn the industry and showcase their talents. This will involve various training, growth, and professional coaching opportunities in both technical and business disciplines along with a mentor relationship with the department manager

Essential Functions of the Entry Level Customer Service Representative:

  • Reach out to every possible customer to generate more business through direct interactions in a retail setting
  • Place orders & follow up on the customers full sales cycle to ensure complete customer satisfaction
  • Grow knowledge of products, prices, installations, and various sales promotional services
  • Meet with consumers interested in the client's services
  • Attending conferences and meetings
  • Build relationships
  • Research competitors
  • Gathers analyzes and delivers information from the field to develop strategies and product offerings
  • Coordinate issues with key clients between service, support, customer service, & marketing
  • Performs other duties as assigned by supervisor
 

Experience and Background:

  • High school education or equivalent
  • A college degree in a related field or equivalent experience is preferred
  • Experience, knowledge, and ability helpful
  • English and Spanish with clear proper communication and grammar
  • Pleasant and professional demeanor
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