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Entry Level Customer Service Representative
2 months ago
Cintron Solutions is a privately owned marketing and sales firm based in Woodland Hills. We specialize in producing direct and engaging service campaigns designed to bring a brand directly to its customer base. Currently, we are actively searching for top talent to join our Customer Service Representative Team.
The entry-level Customer Service Representative is integral to ensuring a seamless, notable customer sales experience, so the right individual for the job is a communications aficionado who is passionate about a service-based role and thrives in a collaborative setting. If you consider yourself a team player and want to work for an organization that believes in the greater good, then we are the organization for you.
Entry Level Customer Service Representative Responsibilities:
- Engage directly with potential customers by addressing inquiries about our products and services during the sales process
- Manages customer inquiries, concerns, and complaints related to order requests and sales
- Suggests product solutions tailored to meet individual customer requirements
- Gather and evaluate customer information to generate product or service reports
- Collaborates with the team to achieve collective sales goals and objectives
- Stays updated on our product offerings to provide accurate information and maintain a competitive advantage against others in the industry
- Executes any additional tasks as delegated
Entry Level Customer Service Representative Requirements:
- A high school diploma or equivalent is required
- Bachelor’s Degree in Business Administration, Marketing, or Communications is a plus
- At least 1-2 years of experience in a customer service, sales or applicable role involving direct customer contact is required
- Positive mentality and solution-focused attitude
- Has a basic understanding of customer service and sales principles including listening to the customers, building relationships, knowing the product and making every interaction count
- Excellent verbal and interpersonal skills with a high degree of professionalism
- Must be able to function as part of a team as well as independently
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