Lead Service Technician

2 weeks ago

Gainesville, United States HomeSmiles Gainsville Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Flexible schedule
  • Bonus based on performance
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • 401(k)

Benefits/Perks
  • Paid Sick Days
  • Competitive Pay
  • Career Advancement Opportunities
  • Flexible Scheduling
  • Training and Development
Company Overview
HomeSmiles Gainesville is the one-stop shop for safe and healthy property maintenance solutions in the Gainesville/Athens area. Our 18-point approach protects clients and their investments from dangerous conditions and unexpected repairs. We specialize in preventative maintenance solutions and our core services are: Gutter cleaning, Dryer Vent Cleaning, Window Washing, Hot Water Heater Flushing, Smoke/CO2 detector testing, and Pressure Washing.

Job Summary
As a Lead Service Technician, you will be required to drive a company provided van to client locations in the Gainesville/Athens area, perform responsibilities, ensure proper documentation of the work being performed, maintain equipment, respond to client requests, troubleshoot equipment issues, and provide technical training on company equipment.
You should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule. A
top-level Lead Service Technician efficiently manages all service callouts, providing high-quality service and maintenance for any job size.

Responsibilities
  • Respond to customer callouts and field dispatches.
  • Meet with the client to greet them and explain the services you will be providing.
  • Ensure the client signs the Terms and Conditions before work begins.
  • Conduct routine equipment servicing out in the field.
  • Inspect and troubleshoot equipment failures.
  • Install and test new equipment.
  • Provide preventive equipment maintenance.
  • Provide technical training on new equipment installations.
  • Maintain equipment stock in the company vehicle.
  • Complete job reports.
  • Use technology (Camera, Phone, Tablet) as part of all work.
  • NOTE: You will not amend or repair any part of the home/owner's property.
Qualifications
  • High school diploma or GED.
  • Ability to travel and work according to a changing schedule.
  • Excellent time management skills demonstrating the ability to get work done quickly within a defined timeframe.
  • You are handy and have been working in a maintenance environment.
  • Ability to problem-solve.
  • You are great with people, customer focused, and have strong interpersonal communication skills.
  • Good communication and training skills.
  • Physically fit and able to work with heavy equipment.

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