Field Service Engineer

2 months ago

Chandler, United States HIS Innovations Full time
Job DescriptionJob Description

Job Summary:

As an onsite support engineer you will be responsible for installing and providing technical support for HIS designed and built integrated vacuum solutions. You will work as part of a team installing and commissioning solutions and delivering best-in-class customer service. You will be required to integrate third party pumps and products into our solutions. You will be responsible for reviewing and coordinating project schedules, Keeping the customer and HIS informed of project status, customer concerns and actions planed or taken.

HIS Innovations Group is a rapidly growing company in a fast-expanding market. Opportunities for advancement, based on demonstrated leadership and performance, will be available. HIS Innovations employs top level talent, with tremendous potential for learning and growing in the semiconductor industry.

Job Responsibilities:

  • Follow inspection criteria and work instructions to facilitate commissioning and installation of our solutions at the customers facility
  • Installing and verifying operation of customers equipment
  • Install third party components onto our integrated systems platform
  • Collaborate with team members and the Site Lead to ensure customer deadlines are met.
  • Collaborate with Customer, Vendors and Engineering groups to coordinate installation activities, service needs, advanced troubleshooting and equipment improvement requests
  • Clear and concise communication on customer requests, tasks completed and changes needed
  • Maintain Customer and HIS safety protocols
  • Completion of other tasks as assigned by supervisors

Job Expectations:

  • Always friendly and willing to support the customer with any assistance needed
  • Always be available to address any HIS Innovations Group, related issues with the Customer
  • Audit shipments, communicate and track all shortages or modifications needed
  • Understand your role as the HIS representative to the customer, providing outstanding customer service.
  • Ability to understand your audience and deliver communications with the appropriate technical details
  • Documenting and reporting customer concerns to the appropriate HIS Team
  • Communicate with FS Lead on all assigned tasks, keeping documentation current and accurate
  • Appropriate issue escalation, keeping all stakeholders informed
  • Provide detailed problem description, including desired operation and deviations observed along with possible solutions to the problem
  • Achieving advanced technical understanding of our products and services
  • Overtime and travel may be required as needed

Skills Integral to the Job:

  • Demonstrated ability to understand detailed electrical schematics and mechanical drawings
  • Demonstrated ability to lead and direct onsite activities
  • Electrical troubleshooting ability with the appropriate tools
  • Demonstrated ability to follow written instructions accurately and consistently
  • Attention to detail with the ability to efficiently manage several projects at one time
  • Ability to manage customer expectations with a service-oriented approach promoting customer loyalty and timely task completion.
  • Collaboration skills essential for working with customer and HIS engineering teams
  • A reputation for taking initiative, setting goals, and getting things done
  • Exceptional interpersonal and communication skills in both written and verbal form
  • The ability to translate customer questions and concerns into actionable items

Education and Experience Requirements:

  • Engineering Technician Diploma/Certificate or High School Diploma or equivalent required
  • AS degree in technical discipline, or relevant military or practical experience preferred
  • Experience with the installation of Mechanical systems, Electrical components, reading layout drawings
  • Experience with Vacuum pumps, Frames, Cleanroom equipment, Tools, and procedures a plus
  • Military or relevant technical work experience will be considered.
  • Experienced onsite Customer Service in the Semiconductor Industry
  • English language fluency (written and verbal)
  • Basic computer skills

Physical Requirements:

  • Able to climb, stand, sit or walk for prolonged periods
  • Must be able to lift to 35 pounds / 34 KG at times
  • Able to carry 30 pounds, tools and components

HIS Innovations Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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