Receptionist

3 weeks ago

Nashville, United States Cumberland Heights Foundation, Inc. Full time
Job DescriptionJob DescriptionDescription:

We are looking for you Do you want to be a part of the team that transforms lives? Cumberland Heights is more than a campus on 177 acres, it’s a community. Our mission is providing the highest quality care possible for persons and families who are at risk for or who are suffering from the disease of chemical dependency. Treatment encompasses the physical, mental, emotional, and spiritual dimensions of recovery by offering a safe, loving and healing environment, combining professional excellence and the principles of the Twelve Steps.


Cumberland Heights Foundation offers a comprehensive benefits program, which includes:

  • Medical, Dental and Vision effective 1st day of month following 28 days of employment
  • Employer Contribution for Health Saving Account or Health Reimbursement Account
  • 401K with Company match and eligibility after 90 days of employment
  • Paid Time Off (PTO) accrual beginning day (1) one and up to 20 days of PTO the first year


POSITION SUMMARY

The Receptionist answers all incoming phone calls and greets internal/external customers, including patients and families.


PRIMARY DUTIES AND RESPONSIBILITIES include some or all of the following depending on assigned department.

  • Ensures that a welcoming environment is maintained for patients, families, visitors and employees.
  • Answers all incoming phone lines, routes calls, takes messages, pages staff and answers general questions while maintaining compliance with HI{{A and 42 CFR.
  • Greets and directs internal/external customers, including patients and families to desired locations as appropriate.
  • Ensures guest name badges are issued and confidentiality statements are signed.
  • Sorts and routes incoming business mail.
  • Operates the postage mail meter for outgoing mail.
  • Records and routes all incoming deliveries to appropriate person(s) and/or departments.
  • Distributes incoming patient mail to appropriate program staff.
  • Interacts with patients in a supportive and appropriate manner
  • Recommends ways to improve the quality and delivery of services.
  • Maintains confidentiality of company and patient information.
  • Works calmly and professionally in stressful situations and reacts productively to change.
  • Maintains cleanliness and organization of work areas and patient waiting areas.
  • Assists in the creation and assembling of various print materials or reports.
  • Performs other duties as assigned.


Requirements:
  • High school diploma or GED is preferred.
  • Minimum of one (1) year experience as a receptionist
  • CPRS certification is preferred but not required
  • Excellent customer service skills
  • Basic computer skills including Microsoft (Outlook, Word and Excel)
  • Ability to operate various types of office equipment (copier, postage machine, multi-line switchboard, etc.)
  • Ability to problem-solve, analyze, and interpret information.
  • Ability to adapt to changing circumstances and patient needs in a fast-paced environment.
  • Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
  • Excellent written and oral communication skills with the ability to effectively speak, read and write in English.
  • Ability to interact with co-workers in a collaborative and courteous manner while providing guidance, instruction, and training.
  • If recovering, one year of verifiable abstinence required with two years preferred; active participation in a twelve-step program preferred.

WORK ENVIRONMENT:

  • Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions.
  • Position requires frequent contact with people in crisis, including those who are emotionally volatile and may require additional safety precautions.
  • May perform CPR/First Aid as needed (being certified or eligible is preferred)
  • Position is subject to varying shifts
  • Ability to lift and/or push pull up to 50 lbs; move around campus on uneven and rural terrain.
  • Ability to speak, hear, see, sit, walk, stand, reach, and use fine/gross motor skills.


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