Front Desk Manager

2 weeks ago


Ashburn, United States The Fitness Equation Full time
Job DescriptionJob Description

The Fitness Equation is looking for a professional, performance-driven Front Desk Manager:


Key Responsibilities

  • Providing world class customer service during daily interaction with club members and guests, greeting them with friendly, enthusiastic attitude and getting to know them by name
  • Maintaining Front Desk staff schedules, hiring and training to ensure Front Desk staff coverage and punctuality, particularly with opening and closing the club on time daily
  • Answering telephones and emails and communicating information to members, guests, and staff in a professional manner
  • Checking in members and and guests and transitioning them to other areas, departments, and staff of the club
  • Selling and training staff to sell products and services available at the front desk such as towel service, drinks, TFE apparel, etc.
  • Addressing member and guest issues in a professional, calm and controlled manner, transitioning issues which require escalation to management as needed ensuring issues are documented per club policy and issues concerning safety are addressed per club policy
  • Maintaining a clean and organized front desk and lobby work area, also reporting on cleanliness and maintenance needs in club
  • Completing Front Desk staff timesheets for payroll and submitting them on time
  • Communicating company information (company goals, policies, procedures, etc.) to Front Desk staff
  • Creating and maintaining a phone/email/text tree for Front Desk staff and other staff the Front Desk needs to contact routinely


Qualifications

  • H.S. diploma or GED minimum


Preferred Qualifications

  • B.A. or B.S. in recreation, fitness, business, or related field preferred.
  • Previous experience in the fitness industry


TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.



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