Customer Service Manager

1 month ago


Peoria, United States John Bombinski Agency LLC - American Family Insurance Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Job Summary
The Customer Service Manager provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
  • Processes change to existing accounts and policies and find opportunity to sale additional products that may be appropriate.
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
  • Schedules appointments with existing or prospective customers for agency employees.

Qualifications
  • Active Property & Casualty License required.
  • Customer service experience
  • Effective communication skills
  • Ability to obtain Personal Lines licenses within 30 days of employment.
  • Self-starter who is motivated by goals and customer success.


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