Leasing Agent

Job DescriptionJob DescriptionLeasing Specialist (Virginia)
 
Tired of working long hours in restaurants, hospitality or retail? Take those sales and customer service skills and become a Leasing Consultant

As a Leasing Consultant you will manage the sales process from start to finish; showing our apartments, overcoming objections, providing solutions, building relationships and creating excitement. You will guide potential residents through the move in process by handing calls, conducting property tours, answering questions, assisting in the application process and doing lease renewals.

Essential Duties: 
Leasing
• Greet and build rapport with prospective residents.
• Thoroughly complete guest card.
• Adhere to all fair housing laws and comply with photo ID policy.
• Consistently practice effective leasing and closing techniques.
• Professionally present community and take every prospective resident on a tour route showing the apartments and amenities.
• Follow up with all prospective residents by phone or in writing within 48 hours of their visit.
• Respond to all Internet leads within 1-2 hours of contact.
• Log all calls and visits into computer and maintain acceptable closing ratio.
• Correctly complete all lease applications, assist with application verification/administration, and notify prospective residents of results.
• Complete all lease paperwork accurately, including related addenda.
• Ensure new residents sign lease paperwork.
• Assemble and distribute move-in packets.
• Accept deposits and rental payments.
 
Customer Service/Resident Retention:
• Maintain a positive customer service attitude, as well as a professional and friendly atmosphere in the leasing office.
• Optimize all presentation issues, to include balloons, cookies, background music, tour route, etc.)
• Physically inspect community when on grounds; pick up litter and report any service needs for action.
• Inspect models and market ready vacancies daily to ensure cleanliness.
• Walk vacants prior to move in.
• At move-in, conduct a walk-through with new resident and provide orientation to community and surrounding neighborhood.
• Answer incoming phone calls and handle accordingly.
• Participate in resident retention and renewal programs.
 
Marketing:
• Maintain awareness of local market conditions and trends.
• Initiate and participate in outreach activities.
• Assume responsibility to generate prospect traffic.
• Market property/resident portal.

Qualifications and Skills:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 
• Prior experience in leasing, sales, or hospitality a plus.
• Customer service experience a must.
• Must be enthusiastic with strong sales and customer service abilities
• Must be goal oriented
• Proficiency in Microsoft Office
• May require valid drivers’ license, along with good driving record and auto insurance, if traveling to multiple properties.
• Demonstrates flexibility with hours and days worked.

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