Client Advocate II

4 weeks ago

Saint Paul, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Job DescriptionJob Description

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you

Client Advocate II

Higher Ground - St Paul (Shelter)

Full-Time & Part-Time Positions Available

The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community.

As the need for our services grows and becomes increasingly complex, Catholic Charities is working to adapt and respond. We respond in three ways – preventing poverty, meeting basic needs in times of crisis, and creating pathways out of poverty.

WAGES/SALARY: $18.00-$20.50/hourly

JOB SUMMARY:

Catholic Charities is seeking a compassionate, trauma-informed, and culturally aware individual for the position of Client Advocate II.

Under general supervision, the employee will maintain a clean, safe, and secure environment for clients by providing referral information on a wide variety of topics, including housing, employment, and healthcare and de-escalating situations as appropriate. Check all clients for prohibited items prior to their entry into the facility. Communicate information regarding clients and programmatic concerns both in writing and verbally to other staff. Ensure that rules and policies are enforced consistently.

ESSENTIAL FUNCTIONS:

  1. Provide high quality customer service to all persons by completing all applicable client requests.
  2. Be vigilant of the facilities safety and security by utilizing conflict resolution and de-escalation skills to defuse crisis situations as required.
  3. Responsible for promptly and accurately collecting, entering, managing and reporting of client data into systems of record.
  4. Respond to and submit incident reports for all instances of chemical abuse, theft, threats and violations of program rules.
  5. Serve as a Mandated Reporter.
  6. Complete regular rounds checking all exits, fire doors, and safety equipment, as well as monitoring residents’ activities in common areas to ensure safety and security.
  7. May drive van and/or administer breathalyzers, as required for program.
  8. Other duties as assigned.
  9. Assist supervisor/manager with program development, facility operations, and other responsibilities.
  10. Assist with mentoring and position-specific training, as required.

MINIMUM QUALIFICATIONS/TECHNICAL EXPERTISE:

Client Advocate II:

  • Ability to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.
  • High school graduate or equivalent.
  • Ability to accurately enter data into computer system for reporting purposes.
  • Must be 21 years of age and successfully pass a criminal and a Department of Human Services background check, if required by program license.
  • Minimum of (1) one year of relevant experience.

JOB CLASSIFICATION: Regular, Full-Time, Hourly; Non-Exempt

Catholic Charities is an equal opportunity employer.

Job Description Updated: 2/1/2024.

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.

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