Call Center Supervisor
3 weeks ago
***Must be able to work FULLY in Las Vegas NV Office***
Schedule Options:
- Four 10-hour shifts – 8:00A – 6:30P Mon, Tues, Wed; 6:30A – 5:00P Sat
- Five 8-hour shifts – 10:00P – 6:30P Mon, Tues, Wed, Fri; 7:00A – 3:30P Sat
A Call Center Supervisor is the go-to person for the department staff while maintaining a focus on improving our team of representatives and call center practices. This person will use experience and knowledge to guide and direct the daily staff to execute their tasks. This person will also address and offer resolution to any issues that may arise during the shift. The successful candidate will be an observant, detail-oriented problem solver and possess an understanding of the business, products and services, and the issues representatives encounter during customer contact. Position may require extended working hours beyond the normal 40 hours per week.
What your day-to-day would look like:
- Monitor, measure, and manage daily activities of call center environment.
- Provide day-to-day shift supervision.
- Coordinate and delegate workload during shift.
- Coach, mentor, and lead call center representatives as they provide support for customers.
- Hire and train new sales and customer care representatives.
- Answer representative’s questions and guide them through difficult calls or issues.
- Diffuse upset customers and handle issues that cannot be fielded by representatives.
- Address, follow-up, and resolve escalated customer issues and complaints.
- Approve discounts for orders and/or price quotes or offer CS gift cards to resolve order issues.
- Educate and coach employees regarding processes and practices, including performance expectations.
- Carry out performance measurement, monitoring, and evaluation to improve efficiency.
- Identify areas for customer satisfaction improvements and efficiencies.
- Authorize replacements and/or refunds.
- Function as second in command in absence of Call Center Manager.
- Prepare reports and analyze data to assist management as they determine call center goals.
- Assist in the formulation of targets/standards for individuals and teams.
- Monitor productivity and measure performance with key metrics such as call abandonment, calls waiting, etc.
- Write and verify Standard Operating Procedures (SOPs) for call center operations.
- Monitor individual, team, and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- All other duties as assigned.
Job Requirements:
- Education: Minimum of associate degree or equivalent from two-year college or technical school preferred.
- Experience: 3-5 years of related and proven experience in a coordinator, supervisor, or similar role.
- Specific Skills: Excellent communication and conflict resolution skills. Experience with Customer Relationship Management (CRM) software (preferably ZenDesk). Proficient in Word, Excel, Outlook. Ability to calculate figures and amounts such as invoice quantity and unit prices and vendor discounts. Automotive knowledge is a plus.
Benefits:
- Salary: $20.00 - $22.00 per hour, commensurate with experience.
- Bonus program available after 90-day training period
- Paid time off
- Affordable Medical, Dental, and Vision Insurance
- Health Savings Account with company contribution
- Life and Short-Term Disability insurance
- 401k plan with 4% company match and profit sharing
- Company paid holidays
Who Are We?
Founded in 1985 by two friends and their passion for driving a cool, classic Mustang, CJ Pony Parts is all about the love of automotive restoration and performance hobby. Our ongoing mission: The improvement of the automotive communities' ability to enjoy their hobby is accomplished with an easy-to-use and function-rich website backed by some of the best professional automotive enthusiasts in the business who work 24/7 to ensure the best quality and customer service
Our culture is critical to our success and is based on our Core Values of Teamwork, Respect, Customer Service, Integrity, and Innovation.
CJ PONY PARTS IS AN EQUAL OPPORTUNITY EMPLOYER. CJ PONY PARTS UTILIZES E-VERIFY FOR ALL NEW HIRES.
Call Center, Customer Care, Agents, Representative, Customer Service, Phone, Automotive, Automobile, Cars, Car Parts, Automotive Parts, Supervisor, Lead
-
Call Center Supervisor
3 days ago
Las Vegas, United States Steinberg Diagnostic Medical Imaging Full timeJob DescriptionJob DescriptionSDMI is seeking Call Center Supervisors to join our team! Our call center is located in the Northwest area of Las Vegas. About SDMI: SDMI believes that “if you practice great medicine, patients will follow”. We have no product to sell – our job is to provide excellent patient care in a compassionate, friendly, safe and...
-
Call Center Supervisor
5 days ago
Las Cruces, United States MCI, LC Full timePOSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help in managing customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects,...
-
Call Center Lead
2 weeks ago
Las Vegas, United States CJ Pony Parts Full timeJob DescriptionJob Description***Must be able to work FULLY in Las Vegas NV Office***Schedule Options: Four 10-hour shifts – 8:00A – 6:30P Mon, Tues, Wed; 6:30A – 5:00P SatFive 8-hour shifts – 10:00P – 6:30P Mon, Tues, Wed, Fri; 7:00A – 3:30P SatThe Call Center Team Lead will be the first line of support for employees. This person will use...
-
Bilingual Call Center Lead
1 week ago
Las Vegas, United States CJ Pony Parts Full timeJob DescriptionJob Description***Must be able to work FULLY in Las Vegas NV Office***Schedule Options:Four 10-hour shifts – 8:00A – 6:30P Mon, Tues, Wed; 6:30A – 5:00P SatFive 8-hour shifts – 10:00P – 6:30P Mon, Tues, Wed, Fri; 7:00A – 3:30P SatThe Call Center Team Lead will be the first line of support for employees. This person will use...
-
Auto Parts Call Center Lead
1 day ago
Las Vegas, United States CJ Pony Parts Full time***Must be able to work FULLY in Las Vegas NV Office***Schedule Options: Four 10-hour shifts - 8:00A - 6:30P Mon, Tues, Wed; 6:30A - 5:00P Sat Five 8-hour shifts - 10:00P - 6:30P Mon, Tues, Wed, Fri; 7:00A - 3:30P Sat The Call Center Team Lead will be the first line of support for employees. This person will use experience and knowledge to guide the staff....
-
Call Center Agent
4 weeks ago
Las Vegas, United States Wynn Resorts, Limited Full timeThe Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming calls. Maximizing opportunities to confirm room, dinner and show Call Center, Agent, Reservations, Technology, Hotel
-
Call Center Agent
1 week ago
Las Vegas, United States Precision Opinion Full timeJob DescriptionJob DescriptionSalary: $14 Plus Per HrCALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the phone for the health care industry.We've Moved! We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short, paid training class, you will earn...
-
Call Center Agent
2 weeks ago
Las Vegas, United States Precision Opinion Full timeJob DescriptionJob DescriptionSalary: $14 Per HrCALL CENTER earn $14 per HOUR Precision Opinion is a market research company collecting data by the phone for the health care industry.We've Moved! We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short, paid training class, you will earn $14 an...
-
Call Center Representative
4 days ago
Las Vegas, United States Nevada Health Centers, Inc. Full timeAre you looking for a career to be a part of a great culture of support and growth? Then welcome you made it to the job posting for you!At Nevada Health Centers, we look for people who will embrace our vision of excellent service. Who have the desire to serve and make a difference in our communities. We value as an organization diversity and inclusion. If...
-
Call Center Agent
5 days ago
Las Vegas, United States Landry's Full timeOverview Call Center Agent It is the responsibility of the Guest Services Call Center Agent to assist/process any and all guest communicated needs, with the goal of exceeding the guest expectations. Responsibilities Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from guest...
-
Call Center Agent
5 days ago
Las Vegas, United States Golden Nugget Hotels & Casinos Full timeOverview: Call Center Agent It is the responsibility of the Guest Services Call Center Agent to assist/process any and all guest communicated needs, with the goal of exceeding the guest expectations. Responsibilities: Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from...
-
Call Center Interviewer
2 weeks ago
Las Vegas, United States Precision Opinion Full timeJob DescriptionJob DescriptionSalary: $14 Per HourTELEPHONE DATA COLLECTION NO SELLINGPrecision Opinion is a market research company collecting data by the phone for the health care industry.We've Moved! We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short, paid training class, you will earn...
-
Call Center Interviewer
1 week ago
Las Vegas, United States Precision Opinion Full timeJob DescriptionJob DescriptionSalary: Minimum of $14 Per HourTELEPHONE DATA COLLECTION NO SELLINGPrecision Opinion is a market research company collecting data by the phone for the health care industry.We've Moved! We are located in Central Las Vegas in a newly renovated State of the Art Call Center. After completing our short, paid training class,...
-
Call Center Representative II
2 weeks ago
Las Vegas, United States Silver State Schools Credit Union Full timeJob DescriptionJob DescriptionCall Center Representative IIPart Time (20 Hours)Monday - Friday 7:30 am - 6 pmSaterday 9 am- 3 pmHeadquarters630 Trade Center DriveLas Vegas, NV 89119PURPOSE:The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life,"...
-
Call Center Representative II
1 week ago
Las Vegas, United States Silver State Schools Credit Union Full timeCall Center Representative IIPart Time (20 Hours)Monday - Friday 7:30 am - 6 pmSaterday 9 am- 3 pmHeadquarters630 Trade Center DriveLas Vegas, NV 89119PURPOSE:The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by providing outstanding...
-
Call Center Agent
4 weeks ago
Las Vegas, United States Wynn Resorts Full timeCompany Description Job Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. * Answering and efficiently handling or Directing incoming calls * Maximizing opportunities to confirm room, dinner and show reservations sales * Inputting room, restaurant and show...
-
Call Center Assistant Manager
4 weeks ago
Las Vegas, United States Caesars Entertainment Full timeCaesars Entertainment - Las Vegas Call Center [Restaurant Supervisor] As an Assistant Manager at Caesars Entertainment, you'll: Closely manage all departmental budgets and ensure all financial goals are met; Supervise employees, including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline; Be...
-
Call Center Agent
3 weeks ago
Las Vegas, United States Wynn Resorts Full timeCompany DescriptionJob Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming calls Maximizing opportunities to confirm room, dinner and show reservations sales Inputting room, restaurant and show reservations in the...
-
Call Center Agent
1 month ago
Las Vegas, United States Wynn Resorts Full timeCompany DescriptionJob Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming calls Maximizing opportunities to confirm room, dinner and show reservations sales Inputting room, restaurant and show reservations in the...
-
Call Center Agent
1 month ago
Las Vegas, United States Wynn Las Vegas Full timeJob DescriptionJob DescriptionJob DescriptionThe Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner. Answering and efficiently handling or Directing incoming callsMaximizing opportunities to confirm room, dinner and show reservations salesInputting room, restaurant and show reservations...
