Desktop Support Engineer

2 weeks ago


Campbell, United States Cat America Full time
Job DescriptionJob Description

Must haves:

· 5+ years’ experience working on windows & related hardware.

· Hands on Linux experience is simply a must We need this candidate to be experienced with Linux and confident with related hardware and OS.

· Hands on Mac experience is simply a must We need this candidate to have experience with MAC and confident with MAC hardware\OS. Any additional skills on the backend infra of MAC is a bonus.

· IT3 level support experience is needed in managing escalated issues, working issue that have probably gone through level1 & 2 support.

· Experience mentoring teams, leading teams and\or driving initiatives.

Job Responsibilities:

· Linux OS installations, troubleshooting, maintenance, service, and break-fix issues in multiple lab environments.

· Provides support and administration of Mac workstations via JAMF management tools

· Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues

· Provide Windows system (Server & Client) administration & support.

· Provide support of Microsoft SCCM/WSUS infrastructure.

· Troubleshoot applications issues on across multiple platforms including smart devices.

· Assist users in daily problem solving and act as an escalation point to our service desk that relate to local user issues @ San Jose Headquarters .

· May be required to work occasional unusual hours based on emergencies and maintenance needs.

· Management inventory of systems & accessories while adhering to asset management process.

· Manage your tickets while ensuring adherence to stated SLA’s for all Jira tickets

Job Qualifications:

· Bachelor’s degree in Computer Science or related field

· 5+ years’ continued experience in IT role preferable within multinational.

· Experience troubleshooting windows & MAC systems in global environment.

· Experience with Linux both installation & troubleshooting.

· Experience with systems tools including SCCM

· Experience working on projects & ability to drive & own initiatives is essential




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