Join our Pipeline: Auto Desk Reviewer

3 weeks ago

Schaumburg, United States Innovation Group North America Full time
Job DescriptionJob DescriptionSalary:

This is an evergreen opening for individuals interested in any future/potential Desk Reviewer roles with Innovation Group North America's talent pipeline and network.


About Innovation Group North America
Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity, and collaboration guide everything we do, from our customers to our team members. Innovation Group is a growing organization with opportunities for new team members to learn about the evolving insuretech space, find efficient solutions, and chart a path forward in their career – all while enhancing their knowledge of the industry and being a key part of our organization’s success.


Auto Desk Reviewer

The Desk Reviewer role supports claimants through the process of getting their vehicle repaired and restored. Our Desk Reviewers settle, deny, or authorize payments to routine auto and fleet vehicle claims based on coverage, appraisal, and verifiable damage, corresponding with policyholders and our network of contractors throughout the process. This role acts as a liaison between IGNA, our clients, network, and policyholders regarding the status and eligibility of coverage for all relevant claims.


What you’ll do:

  • Provide customer response via phone and e-mail by gathering information, understanding, empathizing and educating our customers; as well as set expectations to both customers and vendors on the claims handling process.
  • Review new losses daily for proper cause, loss type and preventability classifications and that all resulting notification is made per client’s instructions.
  • Handle difficult and complex customer situations over the telephone and email with minimal supervision and proactively contact emergency service vendors.
  • Receive inbound calls from vendors and clients concerning auto repairs.
  • Continuously monitor third-party systems and auto shops to ensure that service is provided within specified time.
  • Follow up with clients, vendors, repair facilities and contractors to ensure that repairs are conducted in a timely manner and to reduce expenses for clients through phone calls, email, and client specific websites.
  • Identify and address potential escalations.
  • Maintain accurate instructions for each client and updated process documents outlining workflows.
  • Dispatch and promote use of primary/preferred contractors and vendors based on type of loss and claim type, abiding by claim standards and established guidelines.
  • Identify and assesses related and unrelated damage and set clear expectations on timelines and outcomes.

 

What we’re looking for:

  • A minimum of a High School Diploma, Bachelor’s degree preferred.
  • At least three years of auto body shop, auto appraisal, or auto claims experience.
  • I-CAR certification required.
  • State adjuster licensing preferred.
  • Basic to intermediate computer skills and Proficiency in MS Office


At Innovation Group, we value the contributions of our employees. We provide a robust benefits package for full-time employees that includes:

  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • Flexible spending account options
  • Health and dependent care saving accounts
  • Paid time off
  • Paid sick leave
  • 9 paid holidays
  • 401(k) investment options
  • Employee assistance program

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