Manager, Client Operations

2 weeks ago

Chicago, United States Spark Foundry Full time
Job DescriptionJob DescriptionCompany Description

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
About Spark Foundry:
 
Spark Foundry is a global media agency that exists to bring HEAT – Higher Engagement, Affinity, and Transactions – to brands. By combining flawless media fundamentals with aggressive innovation, Spark inspires consumers to pay more attention, to care more about our clients’ brands, and to buy more products and services from them.
 
Balancing the nimble spirit of a startup with the powerhouse soul of Publicis Media, Spark Foundry delivers the best of both worlds to a client roster that spans some of the world’s best and most beloved brands and companies. We combine boutique-caliber insights and service with the buying clout and first-look access of a global leader, bringing the heat to challenger brands that want to act like giants, and to giant brands that want to act like challengers.
 
With a bottom-up culture that celebrates diversity and aims for all voices to be heard, Spark has become a magnet for the industry’s best talent, with one of the best retention rates in the industry. And by applying a whole-person approach to professional and personal development, Spark develops a workforce that is well prepared for today’s challenges, and also poised to create meaningful careers in the years to come. 
 
Because we know that heat arises the intersection of complementary forces, our professionals come from myriad disciplines and backgrounds: data, analytics, and insights, content and creative production, communications and strategy, finance and marketing, and sociology, psychology, and other liberal arts disciplines.

Job Description

Overview:
The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools. 

 

Role Objectives:

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:

Systems & Tools

  • Data hierarchy organization and management
  • Publicis OneTeam OS
  • Manage rollout of the P1T Operating System within agency and client teams
  • Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
  • Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)
  • Day-to-day internal system/technology maintenance and troubleshooting

Process

  • Create processes for new initiatives
  • Prepare regular status reports and distribute internally and externally if necessary
  • Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
  • Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
  • Provide feedback for process improvement and lessons learned as related to assigned tasks

Onboarding

Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)

Accountability

Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.

Qualifications

Minimum Qualifications:

  • 3+ years of related experience
  • Analytical skills with a foundation in strategic business management
  • Experienced in implementing new product development or product enhancement projects
  • Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance
  • General Media Methodology
  • 1-2 years media billing experience
  • Finance experience, specifically in media, is a plus
  • High detail and coordination skills required; able to accurately exchange/track with high volumes of data and manage timely status updates with multiple internal and external stakeholders
  • Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
  • Consistently demonstrates a desire to learn through proactivity and initiative
  • Solid written and communication skills
  • Strong critical thinking and problem solving skills
  • Detail orientated with strong independent project management and time management skills
  • Demonstrated ability to navigate technology platforms in digital media


Additional Information

If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com.

All your information will be kept confidential according to EEO guidelines.

#23-10679

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