Van Driver

1 month ago

Portland, United States Clarion Hotel Full time
Job DescriptionJob Description

 

The Clarion Hotel  is looking to bring on van drivers. This is a great team to work with This is a great opportunity to work with a fun team of individuals. This position will focus on the earliest airport fight times, from 4 am to noon and 3pm to 11pm.


The Van Driver safely and efficiently transports hotel guests while providing excellent customer service to ensure guest satisfaction. A minimum of 5 years’ of driving with a valid Driver’s License is required.

Additional Information:

We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction.

Essential Functions of the Job:

· Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)

· Ability to work flexible schedules (including weekends, mornings, holidays) to meet hotel/guest needs

· Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)

· Ability to understand and follow instructions as directed by supervisor/manager

· Working Safely is a condition of employment. All employees must follow the safety policies

· Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)

Expectations of all Employees:

  • Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
  • Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
  • Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
  • Comply with guest privacy standards
  • Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
  • Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
  • Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
  • Complete work in a timely manner and meet productivity standards/expectations
  • Keep work area clean, neat, and well organized
  • Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
  • Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
  • Perform additional duties as assigned

Job Duties and Responsibilities:

  • Maintain a valid driver’s license; report all “moving” violations to the GM within 7 days of the violation
  • Safely Operate hotel van
  • Assist guests with luggage handling (ability to safely lift up to 50 lbs)
  • Have knowledge of restaurants and local attractions to provide accurate information to guests
  • Maintain clean and comfortable transport vehicle
  • Report any mechanical defects of vehicle to General Manager
  • Maintain van mileage through transportation logbook
  • Assist Front Desk with addressing guest requests
  • Maintain coffee station in lobby
  • Perform hotel “walk-a-round” to assist with room service trays and general hotel security
  • (Note: a requirement of this position is to report all “moving” violations to the GM within 7 days of the violation)

Skills Required:

Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; possess and maintain a clean driving record.

Experience / Education:

Minimum of 5 years’ of driving with a valid Driver’s License; additionally, must maintain a valid driver’s license and comply with our DMV guidelines. You may request a copy of the DMV guidelines from your General Manager at any time. Previous experience driving a van is preferred. Experience in guest service and/or working with the public is helpful

Performance Measurement:
90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest Response scores, etc.

Physical Demands:

This is a physically demanding job that requires extended periods of walking, standing, bending, lifting, and twisting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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