IT Help Desk Manager
2 weeks ago
About Suzor IT:
Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.
Job Description
We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues.
As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position.
Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers.
We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives.
If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction.
Responsibilities
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train, and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices throughout the entire technical support process
- Follow up with customers to identify areas of improvement
- Provide customer feedback to the appropriate internal teams
- Travel to client sites
- Meet regularly with client leadership to ensure Help Desk is meeting the organization's requirements/needs
- Manage client accounts to follow/comply with the Suzor IT Municipal playbook
- Ability to resolve conflict through de-escalation
Requirements and skills
- Proven work experience as a Help desk manager
- Hands-on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- BS degree (or similar experience) in Computer Science, Information Technology or relevant field
Help Desk Technician Compensation, Benefits, Schedule, and Location
- Compensation: $70,000 to $80,000 per year
- Schedule: Monday to Friday (8:00am to 4:00pm)
- Location: This position may require some travel.
- Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Paid time off
- Mileage reimbursement
-
IT Help Desk Manager
5 days ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $70,000 to $80,000 per yearAbout Suzor IT:Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.Job DescriptionWe are currently seeking a...
-
Help Desk Technician
5 days ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $21.50 to $26.50 per hourAbout Suzor IT:Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.An Ideal Candidate Is:An ideal candidate is...
-
Help Desk Technician
2 weeks ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $21.50 to $26.50 per hourAbout Suzor IT:Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.An Ideal Candidate Is:An ideal candidate is...
-
Executive Assistant
5 days ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $60,000 to $70,000 per yearWe are looking for a new executive assistant to support our executive team. You will manage mostly business related tasks for the team such as creating reports, organizing travel and accommodation, taking minutes, and other organizational tasks. To do this role properly you should have a...
-
Executive Assistant
2 weeks ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $60,000 to $70,000 per yearWe are looking for a new executive assistant to support our executive team. You will manage mostly business related tasks for the team such as creating reports, organizing travel and accommodation, taking minutes, and other organizational tasks. To do this role properly you should have a...
-
Summer Property Help-light maintenance
4 days ago
Greenfield, United States Ogden & Company, Inc. Full timeJob DescriptionJob DescriptionOgden & Company, Inc. is looking for summer help for one of our managed properties in downtown MilwaukeeDuties include:pool testing and cleaningOutdoor yard workpaintingassisting full-time maintenance techNo experience necessary, dependable, approximately 20-30 hours per week for the summer months. Company DescriptionAt Ogden &...
-
Administrative Assistant
5 days ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $45,000 to $55,000 per yearWe are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general...
-
Administrative Assistant
2 weeks ago
Greenfield, United States Suzor IT Full timeJob DescriptionJob DescriptionSalary: $45,000 to $55,000 per yearWe are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general...
-
Warranty Manager
6 days ago
Greenfield, United States Bridgenorth Homes LLC Full timeJob DescriptionJob DescriptionJob Title: Warranty ManagerLocation: East Central IndianaCompany: Bridgenorth Homes LLCAbout Us:Bridgenorth Homes is a small locally owned residential building company. Our main focus is to build a quality product for the customer looking to right size their current living situation. Job Description:We are seeking a highly...
-
Business Management Trainee
5 days ago
Greenfield, United States NAS Management Full timeJob DescriptionJob DescriptionWe protect what our customers value most, from every day to the extraordinary, while helping them bridge the sales and telecommunications world. Our Business Management Trainees have the opportunity to bring their creativity to a workplace that thrives on change and innovation. Here, our Business Management Trainees are part of...
-
Accounting Manager
5 days ago
Greenfield, United States Hitachi Automotive Systems Americas Full timelocations Greenfield, Indiana, United States of America time type Full time posted on Posted 2 Days Ago job requisition id R0039596 Location: Greenfield, Indiana, United States of America Job ID: R0039596 Date Posted: 2024-01-09 Company Name: HITACHI ASTEMO INDIANA, INC. Profession (Job Category): Finance Job Schedule: Full time Remote: No Job...
-
New Home Warranty Manager
6 days ago
Greenfield, United States CareerBuilder Full timeJob Description Job Description Local residential home builder looking for a qualified warranty manager with a minimum of 2 years experience heading a new home builder warranty department. Company offers competitive pay, bonuses and benefits. This position is based out of Greenfield, IN Customer Care Representative Job Description Respond to customer service...
-
New Home Warranty Manager
6 days ago
Greenfield, United States Bridgenorth Homes LLC Full timeJob DescriptionJob DescriptionLocal residential home builder looking for a qualified warranty manager with a minimum of 2 years experience heading a new home builder warranty department. Company offers competitive pay, bonuses and benefits. This position is based out of Greenfield, INCustomer Care Representative Job DescriptionRespond to customer service...
-
Starbucks/barista
6 days ago
Greenfield, United States Kroger Full timeProvide exceptional customer service in a safe and clean environment to ensure the customer s return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company s core...
-
Cbrf Aide
6 days ago
Greenfield, United States Clement Manor Full timeClement Manor is a faith-based independent living, assisted living, CBRF and long term care community, nationally recognized for providing a superior quality environment for older adults. We are currently looking for CBRF Certified Caregivers. These CBRF Certified Caregivers will assist residents with ADLs and help facilitate resident activities. Previous...
-
Technical Support Specialist
6 days ago
Greenfield, United States Sonicu Full timeJob DescriptionJob DescriptionSonicu, a fast-growing wireless sensor and cloud-based computing company headquartered in Greenfield, IN is looking for a Technical Support Specialist to provide systems technical support for end user systems. The position is full-time and is a customer-facing role, providing systems support for multiple clients. Sonicu offers...
-
Industrial Engineering Intern
6 days ago
Greenfield, United States CareerBuilder Full timeJob Description Hitachi Astemo is a global product leader in Electrical Vehicle solutions. By developing and creating Advanced Sustainable Technologies for Mobility, we provide a safe, sustainable and comfortable mobility life through technologies that contribute to an advanced and sustainable society. Hitachi Astemo Electrical Vehicle (xEV) Business Unit...
-
IT Operations Analyst
6 days ago
Greenfield, United States Elanco Tiergesundheit AG Full timeAt Elanco (NYCE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...
-
Family Support Specialist I
6 days ago
Greenfield, United States Pathlight Group Full timeJob DescriptionJob DescriptionFamily Empowerment, a Pathlight program, believes that information is power for families and individuals to build a rich and full life as they live and grow in their communities. We help families find state, local and private resources to develop a unique plan of action - and along the way create and offer a host of activities...
-
Industrial Engineering Intern
6 days ago
Greenfield, United States Keihin North America Full timeJob Description Hitachi Astemo is a global product leader in Electrical Vehicle solutions. By developing and creating Advanced Sustainable Technologies for Mobility, we provide a safe, sustainable and comfortable mobility life through technologies that contribute to an advanced and sustainable society. Hitachi Astemo Electrical Vehicle (xEV) Business Unit...