Sales Support Specialist I
3 weeks ago
- Sales Support Specialists are responsible for providing support to the Sales Team and customers during the sales process, generally in real-time.
- They give all customers a positive brand experience. Maintaining customer satisfaction is their primary goal.
- Manage all Pre-Sale Inbound administrative tasks for Transactional accounts within a specified timeline, by directing the customer to the website for self-support; including but not limited to order status, pricing, availability, and price quotes.
- Triage, communicate, and close requests for all Technical and Product related inquiries.
- Respond to the customer for reserves and sample requests as well as additional requirements that are outside the scope of self-support.
- Including, but not limited to: the creation and modification of Opportunities and Sales Agreements for Transactional customers.
- Research and interpret customer requests including but not limited to; order status, pricing, invoice copies, product availability, donor details, tracking information, and other inquiries related to the order.
- Set up, edit, authorize, and manage reserve inventory requests in the pre and post-sale set-up; including on-hold, delivered & not transferred, standing, and back-order, per standard procedures. Interpret availability data for material using Power BI Dashboard.
- Assist Customer with Credit Application Request/Form Instructions as needed.
- Work directly with customers, sales, and internal stakeholders to meet customer expectations.
- Provide website registration support to new and existing users while proactively pushing customers to digital platforms.
- Engage internal stakeholders and external customers in a positive professional, friendly, and helpful working relationship.
- Communicate with customers and internal stakeholders most positively and professionally and determine appropriate follow-up; i.e.; extended backorders, customer notifications, complaints, etc.
- Ensure all vendor or customer information is current; i.e.; vendor forms, supplier questionnaires, bank letters, and W-9 requests.
- Route all relevant vendor or customer requests to appropriate departments.
- Verify and ensure necessary quote details are accurate before the final release of sales agreements to customers.
- Complete Cornerstone and iComply assignments within the designated time.
- Conduct Account Maintenance tasks; Master Data requests, Account Segmentation, and MSDS requests as required.
- Implementation and maintenance of standard price lists in SAP/ERP/SFDC systems.
- Ensure proper pricing and cost information is reflected on orders and sales agreements administered by Sales and Sales Support.
- Assist in discrepancies brought to attention; applying or directing corrective action into the appropriate system of record.
- Perform other duties as assigned.
- Prior hands-on experience with SAP
- Strong experience in setting-up, editing, authorizing and managing reserve inventory requests in the pre and post sale set-up
- Hands-on experience with MS Suite
- Excel - Extract Data, Formatting spreadsheets, V-Lookup, Pivot Tables
- PowerPoint Create and design presentations
- Outlook Navigation, Manage contacts and tasks, Calendar invites
- Customer Focused
- Accountability / Stand Alone
- Critical Thinking / Problem Solving
- Drive for Results / Action Oriented
- Strong Interpersonal and Communication Skills
- Collaborative / Team-Player
- Business Acumen
- Set / Manage Priorities
- Professional
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