Service Technician

1 month ago

Rockville, United States Talent Strategy Full time
Job DescriptionJob Description

Position: Service Technician

Pay:$18/hr.-$30/hr.

Shift:1st

Location: Rockville, IN


Overview:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.May require some direction or guidance from the Service Manager or Shop Foreman.


Responsibilities:

  • Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products.
  • Participates in required Service EDUCATE Training programs.
  • Supports customer clinics.
  • Review and explain any maintenance, repair, or other service concerns directly with the customer and documents on work order.
  • Promote and sell dealer service programs directly to customers.
  • Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
  • Maintains current knowledge of John Deere and competitive products.
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment.
  • Follows all safety rules and regulations in performing work assignments.
  • Complete all reports and forms required in conjunction with work assignments.
  • Account for all time and material used in performing assigned duties.
  • Maintain a safe working environment and adhere to company safety program at all times.


Experience, Education, Skills and Knowledge:

  • 3+ years of experience performing on-site service repairs.
  • Outstanding interpersonal and customer service skills.
  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
  • Ability to use Service Advisor and basic computer functions.
  • Ability to operate vehicles and equipment used for diagnostic purposes.
  • Ability to lift at least 75 lbs. repeatedly.
  • Advanced or Master Service Technician certification preferred.
  • High School Diploma or equivalent experience required; Associates degree preferred.
  • Valid driver’s license required; CDL (Commercial Driver’s License) preferred.


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