Client Care Coordinator

4 weeks ago

Washington, United States The Sterling Group Full time
Job DescriptionJob Description

Position: Client Care Coordinator

Department:Administrative

Reports To: Clinical Management

Classification: Non-exempt

Status: Part-time Hybrid

Schedule: Flexible scheduling

Position Overview: We are seeking a Client Care Coordinator to join our team on a part-time basis with a hybrid work arrangement.

The mission for the Client Care Coordinator is paramount: to guarantee an exceptional and seamless client journey from the first point of contact to discharge. Integral to this role is overseeing billing and insurance claim handling. The role requires strong communication, organizational skills, and a commitment to delivering excellent customer service.

Moreover, proficiency in graphic design, social media management, and platforms such as Canva is highly desirable. These additional skills contribute to our holistic approach in crafting engaging client interactions and fostering an inclusive and distinctive online presence.

We seek an individual who not only excels in traditional administrative duties but also brings a creative flair and digital savvy to enhance our client engagement strategies.

Compensation:

$22 - $25 hourly

Responsibilities:

Client Consultations and Billing:

  • Conduct initial consultation calls with prospective clients to gather relevant information and assess their needs
  • Respond promptly and courteously to client inquiries, providing information about our practice, services offered, and scheduling availability
  • Schedule appointments for clients with appropriate therapists based on availability and client preferences
  • Manage all aspects of billing, including invoicing clients for services rendered, prepare and submit out-of-network insurance claims on behalf of clients and processing payments

Administrative Support:

  • Collaborate with therapists and administrative staff to ensure efficient scheduling and client coordination
  • Support efforts to collect data and make practice improvements with the goal of increasing client satisfaction
  • Assist with other administrative tasks and special projects as needed to support the smooth operation of the practice, such as organizing mail, supply tracking and ordering, managing staff’s utilization of office space, ensuring optimal utilization of office hardware, etc.

Lead Generation, Conversion and Tracking

  • Support the company lead generation efforts
  • Track inquiries and consultation conversion rates
  • Achieve a conversion rate of 40% from inquiry to intake
Qualifications:

  • Customer care experience
  • Billing experience
  • Experience tracking and interpreting data
  • Proficiency in graphic design, social media management, and platforms such as Canva is highly desirable

This position is not right for you if you’re:

  • Someone just looking for a job to clock in and out of
  • Someone who doesn’t feel passion for our mission, vision, and values
  • Someone who’s not a team player or prefers not to work collaboratively
  • Someone who doesn’t like to hop in and help others get their work done - we highly value teamwork

Schedule and Compensation:

  • This position is part-time, offering approximately 15-25 hours per week, with a hybrid work arrangement (combination of remote and in-office work)
  • Compensation will be competitive and commensurate with experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may be required to lift 10 lbs. Must be able to hear, see, use arms, and navigate around work areas.

About Company

The Sterling Group is a thriving private mental health practice based out of Washington, DC. We specialize in working with young adults as they navigate the challenges and transitions of their personal lives, relationships, and careers. We understand and have personally experienced the unique pressures and demands on students and young professionals in this area, and our mission is to support our clients in creating lives they love to become happy, healthy adults. We are as goal and action-oriented as the individuals we work with and are committed to the highest quality, most innovative care.

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