Customer Service Representative

4 weeks ago


Kernersville, United States Sutton Bros., Inc. Full time
Job DescriptionJob Description

Job Title: Customer Service Representative

Work Hours: Monday through Friday 8am - 5pm

Primary Job Function: Answer all inbound calls for the purpose of scheduling appointments and addressing customer inquries. Contact customers and neighbors for the purpose of scheduling service maintenance appointments, commercial service agreement appointments or sales appointments for comfort consultants. Assist Service department with customer retention.

Reports to: General Manager of Service

Required Qualifications:
• High school diploma or its equivalent
• Aggressive self-starter
• Fast learner
• Professional phone skills
• General sales skills and aptitude
• Customer service knowledge with strong follow up skills
• Excellent communication skills
• Conduct self in a professional manner at all times
• Able to work flexible schedule that may include weekends

Qualifications desired:
• HVAC and/or Plumbing background (a plus, but not required)
• Energetic personality with strong interpersonal skills
• Well organized and ability to work independently



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