Collections Specialist

Collections Specialist

Key Responsibilities

The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

Weekly and monthly reporting to direct supervisor

Monthly Delinquency notices

Processing monthly credit memos and the appropriate reporting

High volume phone calls to assigned delinquent customers

Manage customers on the shutdown report

Reconcile customer disputes as they pertain to payment of outstanding balances that are due

Provide excellent & considerate customer service to dealers and sales

Internal and External customer interface

Participate in team planning meetings

Meet defined department goals and activity metrics

Required Skills

3-5 years High Volume corporate Collections experience.

Knowledge of Billing and Collections procedures

Accounts Receivable knowledge/experience a plus

Strong attention to detail, goal oriented

Experience with QuickBooks a plus

Commitment to excellent customer service

Excellent written and verbal communication abilities

Ability to prioritize and manage multiple responsibilities