Internet/BDC Manager

CECIL ATKISSION MOTORS - Internet/BDC Sales Manager

Are you high energy?  Do you love talking with people?  Are you competitive in nature and love a constant challenge?  If so, we are looking for you

Job Responsibilities:

1. Work closely with the sales staff to implement success with transitioning customers from online inquiries to our store to meet with our knowledgeable staff
2. Maintain a high level of accountability for the process to ensure maximum efficiency
3. Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department
4. Establish and maintain all managerial tools necessary to achieve strong and consistent profitability, i.e. budgets, projections, forecasts, advertising programs, inventory, personnel management, training programs and sales meetings
5. Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work
6. Lead the department to develop the best customer service possible
   1. Maintain a high Customer Satisfaction Index (CSI)
7. Strengthen and enhance dealership’s position in the community
8. Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary
9. Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information
10. Ensuring our sales associates understand and comply with all call center objectives, performance standards, and policies
11. Able to drive team performance to achieve department and individual metrics
12. Conduct meetings with agents in a team or one-on-one online atmosphere
13. Answering sales associates questions regarding best practices or difficult calls
14. Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software
15. Ability to work independently as well as an active participant in a team
16. Ability to multitask and remain calm under pressure, especially during peak times
17. Manage our team to drive appointments from Web Leads and Incoming Sales calls during peak times
18. Offers new ideas and suggestions for improvement
19. Understands and embraces the business and call center operations strategic direction
20. Commitment to performance excellence
21. Is organized and passionate about their impact on the Company

Job Requirements:

1. Two years of vehicle sales management or internet department management experience
2. Strong leadership and organizational skills evidenced by history of stable and long term career success
3. Knowledge and understanding of auto maker financial statements and how they are used to actively manage dealership operations
4. Working knowledge of federal, state, and local regulatory environment for auto dealerships
5. Satisfactory background check, drug test, driving record, and insurability
6. Familiarity with DMS systems is a plus
7. Proven track record of meeting or exceeding set performance standards
8. Self-motivated and desire to achieve results
9. Strong communication skills & ability to build relationships with other Team Managers and agents
10. Strong organization and time management skills

Benefits:

1. Competitive Compensation
2. Paid Time Off
3. Paid Holidays
4. Direct Deposit for Pay Checks
5. Group Health Plan
6. Voluntary Insurance Plans
7. 401 (k) Plan with Employer Match