Customer Service Representative

3 weeks ago

Manchester, United States Health Plans Inc Full time
Job DescriptionJob Description

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, Health Plans, Inc. is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

What we do

HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

What you’ll do

We’re looking for positive and upbeat individuals who are looking to join an industry-leading organization during a time of exciting growth. The position provides an excellent opportunity to make a positive impact. Customer Service Representatives have an opportunity for growth within the organization by gaining exposure to all business areas.


In this role, you’ll also:

  • Serve as a positive team member working toward a common company goal
  • Meet department standards and expectations for quality and production
  • Efficiently leverage tools and technology to support resolution of issues
  • Work with partner departments to resolve customer issues
  • Actively participate in and support the learning process

What you bring

  • A High School Diploma or equivalent
  • 1 – 2 years’ prior customer service using multiple computer systems
  • The ability to work independently and as part of a team
  • The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized
  • The capacity to recognize and maintain confidentiality
  • The aptitude to communicate in a professional and pleasant manner


Why choose us?

  • We offer our employees flexible work arrangements including remote and hybrid options
  • We’re a people-first company and value giving back to our community. Ask us about our RISE Committee & and volunteer opportunities.


Benefits

We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer to our team:

  • Medical, Dental and Vision Coverage
  • Prescription Drug Coverage
  • Fitness Reimbursement Benefit
  • Tobacco Cessation Program
  • Employee Assistance Program
  • Flexible Spending Account & Health Savings Account
  • 401(k) and Profit-Sharing Plan
  • Quarterly Bonuses
  • Generous Paid-Time Off
  • Volunteer Days
  • Education Assistance & Professional Development Opportunities
  • ….and much much more

So, think you want to join the HPI team? We hope to hear from you

You can read more about us at hpitpa.com/about-us/careers/

EEO/AA/M/F/Vet/Disability Employer

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