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Customer Service Specialist

4 months ago

Wheeling, United States Swiss Precision Machining, Inc Full time
Job DescriptionJob Description

Customer Service Specialist
Full-time / Permanent
Hourly

*We are not accepting candidates from third party agencies.

About Us:

Vantedge Medical is the premier metals-based med-tech solutions partner from concept to full-scale manufacturing. We are at the forefront of precision engineering and innovation, specializing in the development and manufacturing of vital components for medical markets such as Robotic Assisted Surgery, Orthopedics, Surgical Instruments, Dental, and more. Our teams work in unison, collaborating and problem-solving to serve the manufacturing needs of the top Medical Original Equipment Manufacturers (OEMs) around the globe. Making a difference in the lives of patients and their families drives us to go above and beyond every day. With a steadfast commitment to advancing medical technology, we take immense pride in the work we do – and have a lot of fun doing it.

About the Role:

We are seeking a dedicated and proactive Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills, a keen attention to detail, and the ability to manage multiple tasks effectively.

Responsibilities:

  • Respond to customer inquiries via phone, email, customer portal and chat in a timely and professional manner.
  • Provide detailed information about our metal manufacturing services, capabilities, and products.
  • Process customer orders, ensuring accuracy and efficiency.
  • Coordinate with internal departments (e.g., Sales, Production, Shipping) to ensure customer requirements are met.
  • Handle and resolve customer complaints, escalating issues to the appropriate department when necessary.
  • Maintain accurate and up-to-date customer records in our CRM system.
  • Assist with order tracking and provide customers with updates on order status.
  • Support the sales team with customer account management and follow-ups.
  • Contribute to the continuous improvement of customer service processes and practices.

Requirements / Skills:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Proven experience in a customer service role, preferably in the manufacturing or metals industry.
  • 1+ year(s) of previous experience using an ERP system.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in Microsoft Office Suite and experience with CRM software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational skills with the ability to manage multiple priorities.