Service Director

Paul Thigpen Ford of Waynesboro is seeking an experienced Service Director

Pay is dependent on Experience

Position is based in Vidalia, GA

BENEFITS

• We provide a positive, professional work environment with the best training in the industry.
• We believe in employee development through training and advancement from within.
• Our team members enjoy terrific benefits which include:
• Competitive pay plan
•  Company provided training and education.
• A fun fast-paced environment 
• Work Location: One location  
• Bonus pay Commission pay
• Health, Dental, Vision insurance

RESPONSIBILITIES 

• Assist customers in servicing, repairing and explaining each service needed

• Understanding customers' requirements and concerns; matching requirements and concerns to various service options

• Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

• Staying updated on new products, features, accessories and attending product training as required

• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

• Hire and supervise all service department personnel, as well as monitor their performance in servicing customers

• Create goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.

• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

REQUIREMENTS

• A minimum of 3 years of experience as a service manager

• Strong focus on providing excellent customer service

• High school diploma or higher education

• Clean driving record & valid driver's license