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NOC Technician II
1 month ago
Responsibilities:Including but not limited to the following.
- Train entry-level technicians to a basic understanding of internal Network and Equipment
- Provides support and assistance to NOC Technician I’s
- Upgrade of Network Elements as necessary
- Performs configuration backups of network equipment as necessary
- Assists with customer notifications and other change management activities as necessary
- Prepares operations review and leads the change management call in the absence of the Change Coordinator
- Assists with preparing SLA monthly reporting as necessary
- Perform Root Cause Analysis (RCA) on service failures as necessary
- Perform on going audit and update of alarm response instructions and enter into Monolith AssureNow
- Perform routine updates to the Monolith AssureNow enrichment table
- Maintain surveillance of network at all times
- Correlates and troubleshoots alarms collected by NOC monitoring tools. Identify root cause of trouble and resolve, dispatch or escalate as required
- Maintain integrity of Monolith AssureNow by referring erroneous alarms to responsible parties
- Troubleshoots issues that are reported by Cell Site Backhaul customers, Carriers, SLA customers and commercial high speed data customers to resolution.
- Assists field operations with troubleshooting and resolving customer/network related issues.
- Provide Tier II support for the Technical Assistance Center (TAC)
- Provide additional technical support for other internal organizations
- Answer phones promptly
- Create tickets for all network troubles
- Assists in completion of scheduled network maintenance
- Track and communicate outages via NORAD in a timely and effective manner
- Work non-traditional work schedules covering 7 x 24 x 365 operations
- Perform after-hours callouts and escalations
- Ability to work independently and as a team member
- Performs other duties as assigned to ensure the proper operation of the NOC
Qualifications:Only candidates who meet minimum qualifications will be considered.
- 2-3 years of Telecommunications or related industry experience
- One year of NOC Experience
- Knowledge and experience in troubleshooting high speed data services to include small office & home networking, PC network configurations and Email delivery
- Working knowledge of HFC, Fiber and Copper plant
- Metro-Ethernet devices and circuitry
- VLAN operations
- TCP/IP, PPPoE and cable modems
- VoIP
- DOCSIS 2.0/3.0 and Packet Cable standards
- Proven ability to manage multiple tasks/projects as well as lead small, directed projects
- Strong oral and written communication skills are essential.
- Proficient in all MS Office programs including Project and Visio
- Must be Juniper JNCIA certified
- Cisco certifications (CCNA) or equivalent experience
- Knowledge of Sub-netting and layer 3 routing protocols : RIPv2, OSPF or IS-IS, MPLS and BGP
- Knowledge of IP and RF video distribution architectures
- Experience in troubleshooting TDM, WDM, DWDM, SONET
- Experience in troubleshooting ATM, DSL, ADSL
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