Help Desk Specialist

2 weeks ago

Irving, United States North Texas Real Estate R Full time
Job DescriptionJob Description

Help Desk Specialist

Administrative Support

Irving, TX USA

Looking for a bright career?

Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another

as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses.

Job Description


SUMMARY: The Multiple Listing Service is a facility for the orderly correlation and dissemination of listing information so participants may better serve their clients and customers and the public This position is responsible for providing support to MetroTex MLS subscribers/participants and association members for MLS related products and MLS Department Courses.


DUTIES AND RESPONSIBILITIES:

  • Provides MLS technical support for all MLS related products and services via telephone and email inquiries
  • Updates office or individual member information in the MLS system when requested
  • Processes MLS/listing data corrections or changes as required
  • Provides information requested by brokers or vendors related to MLS data feeds
  • Creates custom internal reports or “help documentation” as requested
  • Proof-reads MLS training materials and documentation
  • Implements and enforces data integrity policies established by the MLS
  • Interacts with NTREIS and the MLS vendor in resolving member and system issues by internally documenting and tracking resolution of these issues
  • Processes membership data exports (or merges) from the Association membership system or MLS system as needed
  • Processes no-show fees for MLS courses as needed.
  • Coordinates with MLS Manager to develop videos or help documents as needed.
  • Files, completes correspondence, assists in web page content updates to Marketing and Communications, and performs other administrative duties as required.
  • Answers and responds timely to phone calls, voice mail and email inquiries and maintains digital record-keeping systems in accordance with company policy.
  • Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

QUALIFICATIONS:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Must be proficient utilizing various Microsoft Office applications (e.g. Word, Excel, PowerPoint, Outlook) as well as Adobe Pro Software
  • Must be able to legally work in the United States without sponsorship
  • Other skills required:
    • Excellent customer service skills.
    • Strong organizational skills; able to manage priorities and workflow.
    • Ability to effectively communicate with people at all levels and from various backgrounds.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    • Acute attention to detail.
    • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.


COMPETENCIES:

  • Adaptability – Adapts to change, open to new ideas and responsibilities, able to deal with frequent change, delays or unexpected events.
  • Customer Service – Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, meets commitments.
  • Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
  • Problem Solving – Strives to understand contributing factors, works to resolve complex situations timely, uses reason when dealing with emotional topics.
  • Productivity – Manages workload, works efficiently, meets goals and objectives.


PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Occasionally required to stand
  • Frequently required to walk
  • Frequently required to sit
  • Frequently required to utilize hand and finger dexterity
  • Occasionally required to climb, balance, bend, stoop, kneel or crawl
  • Frequently required to talk or hear
  • While performing the duties of this job, the noise level in the work environment is usually moderate.
  • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

*Must be able to legally work in the United States without sponsorship.


Monday through Friday 8:30 am to 5:00 pm with a one hour lunch
37.50 hour work week
Overtime is strictly prohibited unless there is prior authorization by the supervisor.

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