IT Asset and Service Specialist
3 weeks ago
This position requires occasional off-site travel. Reliable transportation is mandatory.
What you'll do:
- Identify, monitor and resolve potential problems and existing issues on Information Technology systems. Including but not limited to hardware issues, software issues telecommunication issues and data transmissions.
- Work with Information Technology team in resolving problems, issues related to requests and projects.
- Perform periodic maintenance and inventory of all Information Technology systems. Including and not limited to hardware, software and communications equipment.
- Acts as internal liaison of vendors including telephone, internet, cable, mobile/ cell phone, LTE and related applications/ apps
What you'll need:
- Education:
- High School or GED diploma required.
- Experience:
- Strong IT support an Costumer Service skills.
- Basic telecommunications and Voicemail knowledge.
- Experience in diagnosing problems and supporting diverse user community. Hardware / Software installation and troubleshooting skills.
- Knowledge of iOS, Android, MDM and Microsoft products is required. Previous experience in supporting Microsoft Networks preferred.
Competitive & Comprehensive Benefits
- Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
- Eligible employer for the Public Service Loan Forgiveness program
- North Suffolk qualifies as an H-1B Cap-Exempt employer (for eligible positions)
- North Suffolk offers visa and permanent resident card support to active employees
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities
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