YouthLine Supervisor
2 months ago
Position Title: YouthLine Supervisor
Status: Full-Time/Non-exempt
Reports To: YouthLine Managing Supervisor
Compensation: Starting salary for this position is $28.44/hour plus full Medical, Dental, Vision Insurance. Matching 401k, and access to professional development funds.
This position requires a hybrid schedule which primarily requires working in-person at the YouthLine office in Portland, Oregon from 3:30 pm - 10:30pm with 4 days being in the office. This includes 1 weekend day. The fifth day is a flex day and can be done from home.About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.
YouthLine Supervisor Position Summary: This position will supervise, assist and mentor volunteer YouthLine Peer Helpers and Coaching Volunteers between the hours of 3:30PM – 10:30PM. YouthLine Supervisors oversee volunteers and interns answering acute crisis and referral calls, texts, and chats with care and compassion on the YouthLine, assisting with quality assurance monitoring, and building community and positive relationships with youth focusing on inclusion and youth development.
YouthLine Supervisor Responsibilities:- Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the YouthLine.
- Supervise the YouthLine help, support, and crisis line, a teen-to-teen line with call, text, chat, and email capabilities.
- Utilize clinical knowledge and collaborate with Team Leads to assess safety of the youth who reach out and contact emergency or protective intervention services to provide more focused support when needed. Determine when emergency services or protective services need to be contacted to provide support to youth crisis contacts. Provide final clinical decisions on supporting contacts.
- Support YouthLine volunteers answering calls, texts, and chats with compassion in
accordance with Lines for Life’s training expectations and scope.
- Establish rapport with YouthLine volunteers and contacts, and acts as a resource of knowledge and systems use for volunteers.
- Collaborate with the Youth Development team on providing ongoing mentoring and development for youth volunteers and interns.
- Maintain YouthLine contact procedures.
- Work independently in managing calls, texts, and chats that reach an acuity level that is more appropriate for staff than youth volunteers.
- Troubleshoot and problem-solve various technology issues that arise in the YouthLine call center.
- Identify appropriate, available resources that can be provided to contacts and support the efforts of the YouthLine.
- Attend weekly and monthly meetings including, but not limited to: weekly individual supervision, weekly clinical supervision, bi-weekly Operations staff meetings, monthly YouthLine all-staff meetings, and monthly Lines for Life staff meeting
- Performs other duties, such as call center and light maintenance, and administrative and organizational tasks as needed
- Master’s Degree in related social sciences field.
- Crisis Intervention Training.
- A minimum of two years of experience working with youth.
- Proficient with database and MS Office computer environment.
- Excellent communication and interpersonal skills.
- Ability to mentor youth.
- Ability to handle stress.
- Must be available to regularly work between the hours of 3:30 pm – 10:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland.
This job description is not meant to be an all inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company. Lines for Life is an equal opportunity employer.
EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.
All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.
