Contact Center Associate

2 weeks ago

Fairmont, United States Bank Midwest Full time
Job DescriptionJob Description

If you are looking for a career with a company that values honesty, integrity, and a passion for service and community involvement, join the Bank Midwest team We are seeking a full-time Contact Center Associate.

Responsibilities / Duties:

  • Provide exemplary service by addressing and resolving customer inquiries and issues.
  • Assist customers with requests and transactions using one of our communication channels (phone, email, text, chat, Interactive Teller Machine).
  • Handle routine banking transactions (deposits, withdrawals, cashing checks, handling payments, etc.).
  • Identify Bank Midwest products and services that best fit customer needs.

Competencies:

  • Strong interpersonal and customer service skills.
  • Proficient in PC based applications (Microsoft, etc.).
  • Strong verbal and written communication skills.
  • Excellent organizational and problem-solving skills.

Schedule:

  • The Customer Call Center is open Monday-Friday, 8 am to 6 pm. Contact Center Associates are scheduled to work an 8-hour shift during call center hours of business.
  • Will work a Saturday rotation (8 am to Noon). When scheduled to work Saturday, there will be a half day off during the work week.

Benefits:

  • Competitive compensation package, including 401k plan with company match, Employee Stock Ownership Plan, and Bonus Plan.
  • Medical, Dental, Vision Insurance.
  • H.S.A. and F.S.A options.
  • Paid Time Off, Paid Holidays.
  • Employer paid life insurance and long-term disability.
  • Internal growth opportunities.
  • Compensation based on experience and qualifications.

Education:

  • High School Diploma / GED, vocational training or equivalent.

Equal Opportunity Employer

www.bankmidwest.com

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